Request e-signatures from google drive error

[stephen23061574515c]

Hi

In Adobe Acrobat

I prepared a form

Added in calculations, had this working in pdf format, by removing e-signing under options. 

Then converted back for e-signing.

Saved to google drive.

Opened in google drive and requested e-signing and this is whats happening,tried deleting all calculations and even reverted back to a previous form thatwas working and still having the same problem.

Thanks for any help.

[HOPE - Resource Advocate]

I am also having this issue. I tried deleting cache, repaired ADOBE, and logged out completely of google drive. Frustring to say the least. 

[twistedj3959381]

yes i have this issue now too, please fix asap Adobe!

[O2E5FC1]

I have this issue too please fix

[Meenakshi Negi]

Hi stephen23061574515c, HOPE - Resource Advocate, twistedj3959381 and O2E5FC1,

Thank you for reaching out and reporting this.

Please let us know if you were able to send the document previously using the same steps. Did the issue recently start?

To replicate this behavior, please share a screen recording of the complete workflow for a better understanding. 

Did you check what happens if you send the document for signature via the Acrobat application? If not, please try and let us know how it goes.

More information would be helpful to investigate this behavior.

Thanks,

Meenakshi

[O2E5FC1]

It works in the desktop application but the Google Drive extension does not work in any browser.

[Meenakshi Negi]

Hi O2E5FC1,

Thank you for sharing the information.

Please share the screen recording of the workflow. Also, check if the file issue occurs with a specific file. 

Ensure that the file is not protected. 

Thanks,

Meenakshi

[FurstratedbutFixed]

I was having the same issue and had to open a ticket with Adobe support. If you "Inspect" the page there are a few errors. I had to send a screenshot of those errorst to Adobe support and eventually their engineering team resolved the issue. 

But beware, in dealing with any technical support call center you may be faced with underhanded tactics, like your representative trying to give himself a five star review after opening a remote session to your computer and taking over the mouse. I finally took control back and closed my email so he couldn't pull up the feedback email that was triggered because HE CLOSED THE TICKET before the problem was solved. In the end, I sent him that screenshot of the Inspect window so he could forward it to the engineering team. He then told me I needed to give him a five star review so he could re-open the ticket. I capitulated just to get the problem fixed, which it is now. So I went back and gave my real feedback. 

Sorry that doesn't give you any tips to solve the issue yourself, but hopefully it helps you navigate the Adobe Support team.