Request e-signatures from google drive error

Forum|Forum|1 year ago
April 19, 2024
2 replies
1544 views

Hi

In Adobe Acrobat

I prepared a form

Added in calculations, had this working in pdf format, by removing e-signing under options.

Then converted back for e-signing.

Saved to google drive.

Opened in google drive and requested e-signing and this is whats happening,tried deleting all calculations and even reverted back to a previous form thatwas working and still having the same problem.

Thanks for any help.

This topic has been closed for replies.

F

FurstratedbutFixed

Participant

I was having the same issue and had to open a ticket with Adobe support. If you "Inspect" the page there are a few errors. I had to send a screenshot of those errorst to Adobe support and eventually their engineering team resolved the issue.

But beware, in dealing with any technical support call center you may be faced with underhanded tactics, like your representative trying to give himself a five star review after opening a remote session to your computer and taking over the mouse. I finally took control back and closed my email so he couldn't pull up the feedback email that was triggered because HE CLOSED THE TICKET before the problem was solved. In the end, I sent him that screenshot of the Inspect window so he could forward it to the engineering team. He then told me I needed to give him a five star review so he could re-open the ticket. I capitulated just to get the problem fixed, which it is now. So I went back and gave my real feedback.

Sorry that doesn't give you any tips to solve the issue yourself, but hopefully it helps you navigate the Adobe Support team.

H

HOPE - Resource Advocate

Participant

I am also having this issue. I tried deleting cache, repaired ADOBE, and logged out completely of google drive. Frustring to say the least.