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carved151
carved151
Known Participant
October 19, 2018
Answered

Send Add-In for Outlook no longer works after recent Acrobat DC update

  • October 19, 2018
  • 4 replies
  • 5904 views

The Send & Track plug-in for Outlook (2016) never really worked to begin with... the add-in would "un-check" itself daily.  Whenever I wanted to use Send & Track in for an email attachment, I'd have to go to "File->Option->Add-ins->" and re-check it.  At least it would work after manually activating it.

With the recent Acrobat DC update, the Add-In is now called "Adobe Document Cloud for Microsoft Outlook - Acrobat" and is completely unusable.  It still doesn't stay active as an add-in but now after re-checking it, it crashes Outlook, re-starts it, and either leaves the email in Drafts or deletes it entirely. The attachment, however, does get uploaded to the DC... so I guess "completely unusable" is an exaggeration, it just does not work at all as a plug-in for Outlook.

Anybody at Adobe on this? 

Win 10 Pro, v 1803 build 17134.345

MS Office for Business, v 1809 build 10827.20150

up-to-date CC

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Carved,

    Sorry to hear about the frustrating experience and that for sharing the detailed information.

    Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    Once the update installed, then you may open MS Outlook and enable the Add-on following the below settings-

    1-Open MS Outlook>File>Options>Add-ins

    2- Manage>Go>Select> Adobe Document Cloud for Microsoft Outlook - Acrobat>Add>Ok

    3- You may also check the update for MS Office, if its pending.

    Regards,

    Akanchha

    4 replies

    N
    Adobe Employee
    Nikita23727036wovu
    Adobe Employee
    October 19, 2023

    Launch Outlook
    Click on File from the top corner
    On the File menu, choose Options. The Word Options dialog box is displayed.
    Choose Add-ins in the options list. In the Manage drop-down menu, select COM
    Add-ins, and then click GO.
    In the COM Add-ins dialog box, select the Acrobat PDFMaker Office COM Addin
    check box if it's not selected and then click OK.
    https://helpx.adobe.com/in/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html

    P
    Peter25227529uepn
    Participating Frequently
    August 26, 2022
    Install the add-in for the desktop Outlook client
    Open your desktop Outlook application.
    Navigate to the Home tab, and select the Store icon in the Add-ins section.
    In the top left search box, type Adobe and select the search icon.
    Locate Adobe Acrobat Sign for Outlook and select Add to enable the add-in.
     
    This May Work,
    Peter
    rpeastman
    rpeastman
    Participant
    October 20, 2019

    Bought a new HP Specture ... Added Outlook 2016 ... went to add Adobe Send-and-Track ... and the msi upload returns a message that says Send ... "Installer cannot continue as it could not detect any supported vesion of 64-bit Microsoft Outlook installed on this machine ...."  I attempted to upload it using the 32-bit version as well. 

    // Richard Eastman

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      October 23, 2018

      Hi Carved,

      Sorry to hear about the frustrating experience and that for sharing the detailed information.

      Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

      Once the update installed, then you may open MS Outlook and enable the Add-on following the below settings-

      1-Open MS Outlook>File>Options>Add-ins

      2- Manage>Go>Select> Adobe Document Cloud for Microsoft Outlook - Acrobat>Add>Ok

      3- You may also check the update for MS Office, if its pending.

      Regards,

      Akanchha

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