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Bryan12345
Bryan12345
Participant
July 7, 2017
Question

Service Currently unavailable

  • July 7, 2017
  • 3 replies
  • 6826 views

I have not been able to use the Adobe Export PDF service for the past couple of days. I am getting the following error message below. Is anyone else experiencing this problem?

"Currently unavailable

We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly."

This topic has been closed for replies.

3 replies

K
korayç4972824
Participant
July 23, 2018

Me too problem please help me

"Currently unavailable

We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly."

A
alexp50136691
Participant
August 7, 2017

This problem has been occurring for more than 5 weeks. I want my money back.

Meenakshi Negi
Meenakshi Negi
Legend
July 7, 2017

Hi sherryh55057196,

As you get the "currently unavailable" error message, please try to export PDF on an alternate browser.

Also, try to clear the cache and cookies of the browser.

Please use this link https://cloud.acrobat.com/  to export PDF online.

Check if it works.

If you still get the error message, let us now the time zone where you are using the service.

Also, tell us since when you start experiencing this issue.

Have you tried once to use export PDF service on the desktop application Adobe Acrobat Reader DC?

Do you get the error message there as well?

Please provide the details asked above.

We will be waiting for your response.

Regards,

Meenakshi

Bryan12345
Bryan12345Author
Participant
July 8, 2017

Meenakshi,

I have cleared the cache and cookies of Internet explorer and Google Chrome on my computer and I'm still getting the message that the service is currently unavailable. Everything was working fine up until last week. My timezone is EST. The strange thing is I am able to access the cloud service using my phone's browser just fine. When I try to access the cloud on my PC I keep getting redirected to https://brb.acrobat.com/

jerrygang107
jerrygang107
Participant
August 3, 2017

Hi all,

Sorry for the delay in response.

This issue is occurring intermittently and is not reproducible in-house. We are trying to figure out the root cause of the issue. Would you please help us with the below information?

Have you tried using this service with different browsers like Google Chrome, Firefox, Internet Explorer or Edge?

Also, if you have security software installed on your machine, have you tried disabling it temporarily and try to reproduce the issue. If the issue is getting fixed after disabling the security software, help us with the name and version of the security software installed.

Also, I would like you to try this URL https://cloud.acrobat.com on your cell phone and check if the issue is reproducible?

Will be waiting for your response. If you already have found a fix to this issue, please help us with your findings.

-Tariq Dar


It's been working fine once IT dept made some changes.

Sent from my mobile, please pardon any typos!

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