speak to someone via a telephone. Based on all of these forums everyone is having the same problem. no response and running into a loop of dead ends.

Report · Oct 08, 2015

Simple. I want to cancel and get a refund. Worst product on the market. very convenient sending forums chats in a complete loop of dead ends. I am very dissapointed in Adobe. I didnt think you guys were a rip off but you are on the top of the list. Also do not want it automatically renewed. I am throwing that in because it will probable take me the entire subscription year the accomplish CANCELLING MY ANNUAL MEMBERSHIP Adobe to PDF.

Report · Oct 08, 2015

Hi A,

Please contact customer care using the following Link :https://helpx.adobe.com/in/contact.html

Once the webpage opens up, Please select the appropriate categories and then click on big blue button labelled as 'Still need help? Contact us'.

Regards,
Rahul

Report · Oct 13, 2015

Doesn't work

Report · Oct 15, 2015

Are you signed with the same Adobe ID with which you purchased the subscription?

Regards,
Rahul

Report · Oct 19, 2015

Yes. And I tried these instructions on numerous occasions but it always

takes me back to same sign on screen. "Once the webpage opens up, Please

select the appropriate categories and then click on big blue button

labelled as 'Still need help? Contact us". So as I said it just keep

sending me in a loop. At this point, I do not have time to fool with this

program. I thought it was a time saver but with all of the problems I can

do it manually quicker. So as requested, I would just like a refund. I am

guessing if I purchase the " Pro" version it may work but the cost is not

conduit to how often I am going to use it. And with all of the problems

and lack of response to "speak" to someone that could test/walk me through

it to determine the problem, I am not willing to pay that much money for

the annual subscription. I will go purchase another program that would be

easier. At this point I am just fed up.

Thanks!

On Thu, Oct 15, 2015 at 4:19 AM, RahulTyagi_ <forums_noreply@adobe.com>

Report · Oct 21, 2015

Hi A,

I have forwarded your issue to the concerned team.

Regards,
Rahul Tyagi

Report · Oct 21, 2015

Hi A,

We have checked your account details associated with Adobe ID (alnagelco@gmail.com ), Your Order no. AD017772782 is cancelled.

Please let us know if you have any other query.

Regards,
Rahul

Report · Oct 21, 2015

Hi Pedro,

You have an Active subscription associated with Adobe ID (pedroaugustob@gmail.com ), Please confirm if you want to Cancel it.

Regards,
Rahul

Report · Oct 22, 2015

So when should I expect a refund?

On Thu, Oct 22, 2015 at 1:26 AM, RahulTyagi_ <forums_noreply@adobe.com>

Report · Oct 26, 2015

I will check with the concerned person and will let you know about it.

Regards,
Rahul Tyagi

Report · Oct 26, 2015

Thanks so much. I should get a full refund as I have never successfully

converted one document that didnt have an error message.

On Mon, Oct 26, 2015 at 7:03 AM, RahulTyagi_ <forums_noreply@adobe.com>

Report · Nov 09, 2015

You're welcome!

Regards,
Rahul