• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Subscription cancellation not possible

New Here ,
Mar 20, 2023 Mar 20, 2023

Copy link to clipboard

Copied

I want to cancel my subscription. I follwoed th normal steps (Manage your plan -> cancel your plan), but when I select Cancel your Plan I get this page:Screenshot 2023-03-20 at 4.01.59 PM.png

 When I select continue, I am asked to verify my account with a code sent to my registered email, which I did. Then on the next page I am asked to change my password (!) which I did, then I selected again Continue and then the system takes me back to the abov page! It is an endless loop! I disconnected my Google account from the Adobe account as I am not sure if that is what they say is the issue (althoug it should not as they offered the sign in via Google in the first place)! Now what? I treid their chat but that tells me I do not have an accoutn with them. Can anyone help! It is ridicuous that they don't have a proper customer service contact. 

TOPICS
How to

Views

218

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

LATEST

Hi Angie289703007kzm,

 

Thank you for reaching out.

 

We have checked your account and see that the subscription is canceled.

Let us know if we can be of any help.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources