Ticket Case number: ADB-24680740-D7T9

Forum|Forum|3 years ago
June 5, 2022
3 replies
468 views

Please do not close out my ticket. This needs to be resolved however, there is a lot of sickness in our home right now and I just haven't been able to get to this.

I am frustrated with the chats because of some sort of TIME LIMIT that is set for Help Personnel. Three times I have been asked to restart a chat, then I have to wait for that person to read the information to get caught up, and they still ask me the same questions. Not one agent has been able to resolve this issue of importing files from pdf to word.docx at least in a format that I can use or even modify.

Also, I'm wondering WHY are so many of my .docx now pdf files? I NEVER use Adobe pdf to create a file or save a file. I ALWAYS USE .docx. I don't know why this is happening and it's extremely frustrating. Many of these items are documents such as birth and death certificates and other's are medical records that I don't even remember saving let alone in Adobe.

Thank you for your help.

Rhonda

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try67

Community Expert

Sounds like you accidentally associated the .docx extension with Acrobat. This is easily solvable.

If you're on Windows right-click one such file, select Open With - Choose another app, then select Word from the list and tick the box that says "Always use this app to open .docx files". Then click OK and you're done!