Ticket Case number: ADB-24680740-D7T9

[rhondac67986105]

Please do not close out my ticket. This needs to be resolved however, there is a lot of sickness in our home right now and I just haven't been able to get to this.

I am frustrated with the chats because of some sort of TIME LIMIT that is set for Help Personnel. Three times I have been asked to restart a chat, then I have to wait for that person to read the information to get caught up, and they still ask me the same questions. Not one agent has been able to resolve this issue of importing files from pdf to word.docx at least in a format that I can use or even modify.

Also, I'm wondering WHY are so many of my .docx now pdf files? I NEVER use Adobe pdf to create a file or save a file. I ALWAYS USE .docx. I don't know why this is happening and it's extremely frustrating. Many of these items are documents such as birth and death certificates and other's are medical records that I don't even remember saving let alone in Adobe.

Thank you for your help.

Rhonda

[Test Screen Name]

This is not customer service, it's a community forum for customers. You need to contact Adobe by chat or phone. 

Or you could actually ask us the question. It sounds like a common misunderstanding.  Let us know if you don't mind hearing from ordinary folk.

[Harsh Vardhan Pareek]

Hi @rhondac67986105 

Sorry for the trouble. Please share the below-mentioned details in a private message so we can assist you further with this: 

1. Contact number

2. Best time to call and timezone

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We are looking forward to hearing back from you.

Thanks,

Harsh

[try67]

Sounds like you accidentally associated the .docx extension with Acrobat. This is easily solvable.

If you're on Windows right-click one such file, select Open With - Choose another app, then select Word from the list and tick the box that says "Always use this app to open .docx files". Then click OK and you're done!