Unable to access Acrobat online

[defaults1xi47n9yip7]

Hi! Our users are having an issue with Acrobat last weeks (beggining November 2022), specifically the url https://acrobat.adobe.com

The users are able to login to their account. Then  they acces their account ("view account" under their profile picture). Finally, when they click on "Access you apps and services" they see a gray screen (see images)

What should we do?

Thanks and regards!

[AkanchhaS]

Hi Team,

Thank you for reporting this to us.

The screenshot shows that Adobe account details are loaded, but Document Cloud cloud web services aren't accessible. Is it the link/website you have been trying to access https://acrobat.adobe.com/link/home/ 

Try the following steps and let us know if that helps:

1- Try with different web browser

2- Clear cache or cookies

3- Share the screenshot of the error if you still see the message.

4- Share the URL you have been trying to access at your end.

Important: If the suggestion above doesn't work, please share the HAR file. 

How to collect the HAR file, for that you may please review this article: 

https://helpx.adobe.com/captivate-prime/kb/generate-HAR-file.html 

Thanks,

Akanchha 

[AkanchhaS · Accepted solution]

Hi @defaults1xi47n9yip7 

Update:

Our engineering team has taken care of this issue, and the services should be up and running fine now. You may try to load the webpage again and see if you can access the Document Cloud services. 

~Akanchha

[defaults1xi47n9yip7]

Thanks, @AkanchhaS 

It is working ok right now.

BTW, we have tried at the beginning several alternatives: different browsers (Chrome, Firefox, Edge), deleting cookies. using incognito mode and changing the network.

Regards!