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Unable to access Document Cloud files on Amazon Kindle fire

Explorer ,
Sep 21, 2020 Sep 21, 2020

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I can access files from DC on my phone & MacBook. Just not my kindle fire. I can open documents stored directly onto my kindle. I'm using the app from the Amazon app store & it's up to date.

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How to , Manage files

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correct answers 1 Correct answer

Adobe Employee , Sep 21, 2020 Sep 21, 2020

Hi,

 

I hope you are doing well!

 

Since Amazon removed access to the Google Play app, you can't install Adobe Reader on the Kindle Fire OS and the support is also not available for the same. You might need to get in touch with Kindle support.

 

To know more about Adobe Document Cloud online services, you can see this article: https://helpx.adobe.com/acrobat/faq.html#AdobeDocumentCloudservices

 

I hope this helps.

 

Thanks,

Anand Sri.

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Hi,

 

I hope you are doing well!

 

Since Amazon removed access to the Google Play app, you can't install Adobe Reader on the Kindle Fire OS and the support is also not available for the same. You might need to get in touch with Kindle support.

 

To know more about Adobe Document Cloud online services, you can see this article: https://helpx.adobe.com/acrobat/faq.html#AdobeDocumentCloudservices

 

I hope this helps.

 

Thanks,

Anand Sri.

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