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unable to access Export PDF service since upgrade

New Here ,
Feb 07, 2018 Feb 07, 2018

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unable to access export PDF service since upgrade

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correct answers 1 Correct answer

Adobe Employee , Feb 07, 2018 Feb 07, 2018

Hello vincer52799759

We apologize for the inconvenience caused, as per the description above, you are not able to access the ExportPDF service since the upgrade, Is that correct?

Try to access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome or Firefox, or Safari and see if you face any issue.

If you are using the free desktop version of Adobe Reader DC and facing the issue, please sign out and sign back in with your current A

...

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Adobe Employee ,
Feb 07, 2018 Feb 07, 2018

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Hello vincer52799759

We apologize for the inconvenience caused, as per the description above, you are not able to access the ExportPDF service since the upgrade, Is that correct?

Try to access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome or Firefox, or Safari and see if you face any issue.

If you are using the free desktop version of Adobe Reader DC and facing the issue, please sign out and sign back in with your current Adobe ID and password in Adobe Reader DC, and check for any pending updates. Reboot the machine after the installation of updates and try exporting any PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

To download Adobe Reader DC, use the URL https://get.adobe.com/reader/enterprise/

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Feb 07, 2018 Feb 07, 2018

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That worked.

Thank you!

Vince Robelotto

Human Resources Director

[Personal info removed by Mod: Address and Phone number]

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New Here ,
Feb 07, 2018 Feb 07, 2018

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That worked.

Thank you!

Vince Robelotto

Human Resources Director

[Personal info removed by Mod: Address and Phone number]

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