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souravm8093395
Participant
December 6, 2018
Answered

Unable to combine PDF files.

  • December 6, 2018
  • 9 replies
  • 58562 views

Need help with combining PDFs, trying to combine 3 PDF documents which are not password protected. Upon uploading and trying to combine the pdfs, the Combine button remain grayed out.

Any help on this would be much appreciated!!!

This topic has been closed for replies.
Correct answer AnandSri

Hey Jessicaw!

We're sorry for the trouble and for the delayed response. The record shows that you have an active subscription of Adobe PDFPack on your Adobe ID(email).

Try combining the PDF files through a browser like Chrome, or Firefox, or Safari using the URL Adobe Document Cloud and check.

For more information about the Adobe PDFPack, you may take help from the Adobe article Using Document Cloud Web apps and services | Adobe PDF Pack

If you are using the freeware Adobe Reader DC application and trying to combine the PDF files and now experiencing the issue, then sign out from Adobe Reader, reboot the machine.

Launch Adobe Reader back, sign-in, then check for any pending updates from the help menu of Adobe Reader>then select check for updates.

Reboot the machine after installing the update and try combining the PDF files.

If you don't have Adobe Reader desktop application installed, you may download it from the URL Adobe - Adobe Acrobat Reader DC Distribution

If you experience any issue, try connecting the machine to a different network environment like a guest wireless network or a mobile hotspot and try combining the files again.

Thanks,

Anand Sri.

9 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
June 20, 2019

Hey Jessicaw!

We're sorry for the trouble and for the delayed response. The record shows that you have an active subscription of Adobe PDFPack on your Adobe ID(email).

Try combining the PDF files through a browser like Chrome, or Firefox, or Safari using the URL Adobe Document Cloud and check.

For more information about the Adobe PDFPack, you may take help from the Adobe article Using Document Cloud Web apps and services | Adobe PDF Pack

If you are using the freeware Adobe Reader DC application and trying to combine the PDF files and now experiencing the issue, then sign out from Adobe Reader, reboot the machine.

Launch Adobe Reader back, sign-in, then check for any pending updates from the help menu of Adobe Reader>then select check for updates.

Reboot the machine after installing the update and try combining the PDF files.

If you don't have Adobe Reader desktop application installed, you may download it from the URL Adobe - Adobe Acrobat Reader DC Distribution

If you experience any issue, try connecting the machine to a different network environment like a guest wireless network or a mobile hotspot and try combining the files again.

Thanks,

Anand Sri.

J
jessicaw36667910
Participant
May 3, 2019

I have pdf pack online and my combine files was working all morning, now combine button is grayed out. Did anyone find a solution?

    R
    ryanc20331070
    Participant
    May 3, 2019

    Same. Combine files button is grey and will not work. This software is trash and I regret subscribing.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      May 3, 2019

      You're not talking about the same thing. Post a new message with the full details of your issue if you want any help.

      shelbys70994454
      shelbys70994454
      Participant
      April 26, 2019

      I am having the same issue and need help.  The combine button is grey and will not work.

        T
        Test Screen Name
        Legend
        December 11, 2018

        Perhaps. Maybe your copy of Acrobat 9 is still there. Check the START menu.

        candacee76870961
        candacee76870961
        Participating Frequently
        December 11, 2018

        Thank you so much for your help.  Acrobat 9 standard is on my old computer.  I have tried looking for my serial number but can not find it on my old computer. 

        On my new computer I have uninstalled DC, and downloaded 9 standard but it is asking for a serial number.  I can not find it on my old computer. 

        Adorobat
        Community Manager
        AdorobatCommunity Manager
        Community Manager
        December 12, 2018

        You can locate the serial number for Acrobat 9 using the steps given here: Find your serial number

        Also, would it be possible to share the screenshot of the issue with us? To share the screenshot here in the forums, refer to the steps given in this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

        Thanks,

        Shivam

        T
        Test Screen Name
        Legend
        December 11, 2018

        Ok, you need to use your copy of Acrobat 9, which is a much more powerful product altogether. Sounds as if you allowed a trial or upgrade of Acrobat Pro from version 9 to version "DC". Perhaps you have a Creative Cloud product? Stupid Creative Cloud app makes a habit of this.

        candacee76870961
        candacee76870961
        Participating Frequently
        December 11, 2018

        Do I need to uninstall "DC" and then download Acrobat 9? 

        candacee76870961
        candacee76870961
        Participating Frequently
        December 7, 2018

        I am having this same issue.  I paid for the PDF pack and the combine button is grayed out or somehow I can do it a different way, but the whole screen goes "gray".  I'm tempted to ask for my money back seeing as I have not been able to use the ONLY feature I need from this program.

        Please help!

          Adorobat
          Community Manager
          AdorobatCommunity Manager
          Community Manager
          December 6, 2018

          Hi souravm,

          As mentioned in the description above, you are facing issue when trying to combine files, are you combining files using Adobe Reader or a web browser?

          If using a web browser, try combing it using Reader : Adobe Acrobat Reader DC Install for all versions and check if that works.

          You can also check if any security is set on the pdfs by opening the pdf in Reader >right-click > document properties > security

          Also, try combining other pdf files and see if this behavior continues.

          Thanks,

          Shivam

          S
          souravm8093395Author
          Participant
          December 7, 2018

          Thanks for your response Shivam.

          I initially tried from the Web Browser (tried IE, Firefox and Chrome all three)  and same thing.

          As you suggested, tried from Adobe Reader DC, which is taking me online, not sure what I am missing here.

          And as I stated above, there are no security to the files, as those are scanned PDF copies I created from some paper work.

          All said, I came across another 3rd Party utility free of cost which can combine the same docs without any issues.

            candacee76870961
            candacee76870961
            Participating Frequently
            December 7, 2018

            Which one is is that you can do it free in? 

            T
            Test Screen Name
            Legend
            December 6, 2018

            Are you sure there is no security set in any one of them? You may not be asked for a password.

            S
            souravm8093395Author
            Participant
            December 7, 2018

            Hi, I am sure there is no security on the PDF files as those are documents that I scanned from paper.

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