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wesc41811973
Participant
March 28, 2018
Answered

Unable to convert a PDF to Excel || Adobe ExportPDF

  • March 28, 2018
  • 1 reply
  • 602 views

I am signed into my account but when I try to convert from PDF to Excel I get an error message saying an error has occurred while signing in. How do I fix it?

This topic has been closed for replies.
Correct answer AnandSri

Hello Wesc,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file to Excel as getting an error message that an error has occurred while signing in, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates from help>check for updates, restart the machine after installing the updates and then try converting the PDF.

For more troubleshooting, refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
March 28, 2018

Hello Wesc,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file to Excel as getting an error message that an error has occurred while signing in, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates from help>check for updates, restart the machine after installing the updates and then try converting the PDF.

For more troubleshooting, refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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