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mkw21397989
mkw21397989
Participant
April 9, 2015
Answered

Unable to convert files

  • April 9, 2015
  • 1 reply
  • 577 views

I have paid my subscription and have logged in but am unable to convert files??

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi wilfm66590443,

    Please clear the browser cache, and try logging in again to https://cloud.acrobat.com/. Make sure that you're using a supported browser (see System Requirements | Adobe Acrobat Pro and Online Services).

    Best,

    Sara

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    April 9, 2015

    Hi mkw21397989,

    Please let us know what happens when you try to convert files? Are you having trouble logging in? Or trouble covering? Let us know what issue you're facing, and we'll do our best to sort it out.

    Best,
    Sara

    wilfm66590443
    wilfm66590443
    Participant
    April 9, 2015

    Same problem ...can't even do the first conversion ... all I see in he middle of the page is the 4 squares changing colour

    wilfm66590443
    wilfm66590443
    Participant
    April 10, 2015

    Hi wilfm66590443,

    Please clear the browser cache, and try logging in again to https://cloud.acrobat.com/. Make sure that you're using a supported browser (see System Requirements | Adobe Acrobat Pro and Online Services).

    Best,

    Sara


    Thanks...just got it to work using IE...did not work with Chrome, but I did not spend anytime to clear cache or or reboot...the 3 conversions I tested were really very good

    Thanks for following up... Happy customer now....Wilf

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