Participating Frequently

Question

Unable to delete PDF from Document Cloud

Forum|Forum|5 years ago
July 31, 2020
4 replies
11419 views

I have recently started using Adobe Document Cloud as a means to share files during the pandemic--so forgive me if I am asking a silly question.

So far, I am able to delete files I have shared in the Document Cloud which I no longer need--except for one. I attempted to delete it a few days ago, and it gave me an error, so I thought I would just check back later, but it is still being listed in my Shared by You documents. When I open the file, I get an error message that says "This operation cannot be performed as the shared document has been moved or no longer exists", but it still allows me to open it. When I click "Delete Shared File", a message pops up that says "File Not Found. The file you are trying to access could not be found. The file may have been deleted or moved in another session." I own the file, and I have not moved it anywhere. How do I delete this file?

This topic has been closed for replies.

H

heidi_t

Participating Frequently

How can so many folks have this problem....and it still has not been addressed?

I have the same issue and so do my colleagues.

We share files 6-8 larges files a week and I would like to keep my list clean of old shared PDFS.

I have tried to delete from my list (in both the application and in the cloud) the old PDFs and they appeared to be deleted but but still appear on my "shared by me" list. UGH!

Meenakshi Negi

Community Manager

Hi heidit12885282,

Thank you for reaching out.

Please let us know if you remove the file after unsharing it. Share the complete workflow you do to remove the shared file.

Also, check if the original document is still in the list of documents.

Would you mind sharing the screen recording so we can further share it with the team to investigate this issue?

Thanks,

Meenakshi

Y

yankeesmustang

Participant

I am having the same problem that I see described in detail by several people above. (Except maybe klewshare who seems to be talking about excel docs stored on a local drive.) What I also do not understand is why is adobe not fixing this known and extremely frustrating issue with the software.

Having the same issue - i've tried permanently deleting in the Cloud. They keep coming back. Adobe needs to fix this.

D

daruniek

Inspiring

I don't see a delete button in the right pannel...
I see Open Agreement, download Audi Report, Download PDF, Add notes... but NO Delete file? any advice?

J

JCHargan159

Participating Frequently

I just came to post this exact message. I'm having the same issue. In the last 4 months, I have shared/deleted upwards of 500 PDFs. But I have 7 that I get this exact same message with. I like to keep things organized and it is really annoying me that I can't delete these items out of my Cloud (Shared by you tab).

Any follow up on this error?

Amal.

Community Manager

Hi Jchargan

We are sorry for the trouble. As described, you are unable to delete the files from the cloud (Shared by you tab)

Would you mind sharing the workflow/steps you are doing to delete the files also share the screenshot of the error message that you get, for a better understanding?

Also, please try the following steps and see if that helps

Go to document cloud https://documentcloud.adobe.com/link/home/
click Document > Shared By You. All the files shared by you are displayed.
To view the details of a file, select the file. In the right pane, Delete Shared File deletes the file permanently from Adobe Document Cloud.

For more information please look at the steps provided in the help page https://helpx.adobe.com/in/document-cloud/help/sharing-pdfs.html#track_shared_files

Hope it will help

Regards

Amal

J

JCHargan159

Participating Frequently

Hello Amal, thanks for reaching out.

Here is what I do when I am ready to delete the files (I use the desktop
app).

1. Open the shared PDF
2. Save a copy of the PDF to our local network
3. Click "Delete Shared File"
4. Click "Delete File" on the confirmation popup

On the ones that won't delete, they no longer open.

I get this error message when I try to open them in the desktop app:
[image: image.png]
I get this error message when I try to open them on the Adobe Document
Cloud web app:
[image: image.png]

I get this error message when I try to delete a problem document in the
desktop app:
[image: image.png]

On the web page, when I go to the document tab, when I select just one of
these PDFs that won't delete, an option to "Delete Shared File" does not
appear on the right side:
[image: image.png]
When I select a second file to delete (of the ones I am unable to delete),
the option appears:
[image: image.png]
However, I still get a failure to delete message:
[image: image.png]

As I mentioned in my comment, I have done this process with hundreds of
PDFs - it is just a handful of them I am unable to delete. This just
bothers me from an organizational standpoint because I'd like to get them
out of the way.

Thanks for your help with this.

[P.I Removed By Moderator]

J

jramil

Participant

I am having an issue where documents I delete keep coming back. How do i stop this? I have checked settings. I delete them and a few days later when i go back in they are there again. Very annoying and a security issue as some may contain sensitive information i want gone......unsettling to my confidence in the security of the adobe cloud that my docs i delete are still being backed up somewhere and restored. How do i stop this.......

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