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robert Inlijn
Participant
September 21, 2018
Answered

Unable to export pdf

  • September 21, 2018
  • 1 reply
  • 859 views

when I convert a pdf, the screen changes to internet and show me the site where I can purchase a account. But I already have a export account. And I'm logged on, so that can't be the problem.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi robert nlijn,

    As per the issue description mentioned above, you are facing issue when trying to convert a pdf, is that correct?

    As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

    Could you check if you are using Adobe Reader, not Acrobat to convert pdfs. You may refer to the steps given in this link for the same: Identify the product and its version for Acrobat and Reader DC 

    Also, try signing out from the application - Adobe Reader, reboot the machine, sign back in and check. 

    You may also visit the following forum threads discussing the similar issue:

    https://forums.adobe.com/thread/2368985?q=export%20pdf%20asking%20for%20subscription

    Re: I have purchased Adobe Export PDF, and have an invoice, but each time i try to export my pdf's, Adobe asks me to pur… 

    Let us know if you need any help.

    Shivam

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    September 24, 2018

    Hi robert nlijn,

    As per the issue description mentioned above, you are facing issue when trying to convert a pdf, is that correct?

    As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

    Could you check if you are using Adobe Reader, not Acrobat to convert pdfs. You may refer to the steps given in this link for the same: Identify the product and its version for Acrobat and Reader DC 

    Also, try signing out from the application - Adobe Reader, reboot the machine, sign back in and check. 

    You may also visit the following forum threads discussing the similar issue:

    https://forums.adobe.com/thread/2368985?q=export%20pdf%20asking%20for%20subscription

    Re: I have purchased Adobe Export PDF, and have an invoice, but each time i try to export my pdf's, Adobe asks me to pur… 

    Let us know if you need any help.

    Shivam

    R
    robert InlijnAuthor
    Participant
    September 25, 2018

    Hi Shivam,

    Problem solved!

    robert

    Van: Adorobat <forums_noreply@adobe.com>

    Verzonden: maandag 24 september 2018 15:04

    Aan: Robert [email address removed by moderator]

    Onderwerp:  expert problem with account recognition

    expert problem with account recognition

    created by Adorobat<https://forums.adobe.com/people/Adorobat> in Editing & Exporting PDFs - View the full discussion<https://forums.adobe.com/message/10637760#10637760>

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    September 25, 2018

    Glad to hear you're back on track. Let us know if you need any further help.

    -Shivam

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