when I convert a pdf, the screen changes to internet and show me the site where I can purchase a account. But I already have a export account. And I'm logged on, so that can't be the problem.
Hi robert nlijn,
As per the issue description mentioned above, you are facing issue when trying to convert a pdf, is that correct?
As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.
Could you check if you are using Adobe Reader, not Acrobat to convert pdfs. You may refer to the steps given in this link for the same: Identify the product and its version for Acrobat and Reader DC
Also, try signing out from the application - Adobe Reader, reboot the machine, sign back in and check.
You may also visit the following forum threads discussing the similar issue:
Let us know if you need any help.
Van: Adorobat <email@example.com>
Verzonden: maandag 24 september 2018 15:04
Aan: Robert [email address removed by moderator]
Onderwerp: expert problem with account recognition
expert problem with account recognition
created by Adorobat<https://forums.adobe.com/people/Adorobat> in Editing & Exporting PDFs - View the full discussion<https://forums.adobe.com/message/10637760#10637760>
Glad to hear you're back on track. Let us know if you need any further help.