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Unable to export pdf

New Here ,
Sep 21, 2018 Sep 21, 2018

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when I convert a pdf, the screen changes to internet and show me the site where I can purchase a account. But I already have a export account. And I'm logged on, so that can't be the problem.

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correct answers 1 Correct answer

Adobe Employee , Sep 24, 2018 Sep 24, 2018

Hi robert nlijn,

As per the issue description mentioned above, you are facing issue when trying to convert a pdf, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

Could you check if you are using Adobe Reader, not Acrobat to convert pdfs. You may refer to the steps given in this link for the same: Identify the product and its version for Acrobat and Reader DC 

Also, try signing out from the appl

...

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Adobe Employee ,
Sep 24, 2018 Sep 24, 2018

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Hi robert nlijn,

As per the issue description mentioned above, you are facing issue when trying to convert a pdf, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

Could you check if you are using Adobe Reader, not Acrobat to convert pdfs. You may refer to the steps given in this link for the same: Identify the product and its version for Acrobat and Reader DC 

Also, try signing out from the application - Adobe Reader, reboot the machine, sign back in and check. 

You may also visit the following forum threads discussing the similar issue:

https://forums.adobe.com/thread/2368985?q=export%20pdf%20asking%20for%20subscription

Re: I have purchased Adobe Export PDF, and have an invoice, but each time i try to export my pdf's, ... 

Let us know if you need any help.

Shivam

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New Here ,
Sep 25, 2018 Sep 25, 2018

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Hi Shivam,

Problem solved!

robert

Van: Adorobat <forums_noreply@adobe.com>

Verzonden: maandag 24 september 2018 15:04

Aan: Robert [email address removed by moderator]

Onderwerp:  expert problem with account recognition

expert problem with account recognition

created by Adorobat<https://forums.adobe.com/people/Adorobat> in Editing & Exporting PDFs - View the full discussion<https://forums.adobe.com/message/10637760#10637760>

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Adobe Employee ,
Sep 25, 2018 Sep 25, 2018

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Glad to hear you're back on track. Let us know if you need any further help.

-Shivam

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