Unable to get Combine Files tool || Adobe PDFPack.

[jd_ackley]

I recently purchased the combine tool, and it does not show up although my other tools do (like fill & sign)

[AnandSri]

Hello JD.ackley

As per the description above, you are not getting the Combine Tool option, Is that correct?

The record shows that you are subscribed to Adobe PDFPack on your current Adobe ID, you can access the services of Adobe PDFPack and can combine PDF file online through https://cloud.acrobat.com/combinepdf on browsers like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader and not getting the option of Combine Files, then sign out from Adobe Reader and sign back in with your current Adobe ID and password.

You may also check for the latest update of Adobe Reader from Help>Check for updates.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

[jd_ackley]

Where do I sign out of Adobe Reader?  I could not find it.

[AnandSri · Accepted solution]

Click on your Name in the top right corner of the Adobe Reader and choose to Sign out.

To sign back in, Click on the Sign in option in the top right corner of Adobe Reader, and sign in with your current Adobe ID and password.

Let us know how it goes.

- Anand Sri.

[jd_ackley]

Great, thank you.  I signed out and signed back in, and the combine files drop down box still says "add", not open like the other features I purchased.

[AnandSri]

In Adobe Reader DC, for the Combine Files tool, you get the "Add" button, as this is a designed behavior. For other tools, you get the option of open.

If you go to the URL https://cloud.acrobat.com/combinepdf  you will get the button of "Select Files to combine." There is no difference in the feature or service. The behavior  is same.

Hope this helps and clarifies.

Regards,

Anand Sri.

[jd_ackley]

well the difference would be I would have to be connected to the internet to use the combine function.  Is there a way I could get the combine function offline? I do not want to always be online to use it.

[AnandSri]

Sadly, there is no such option available to combine the files offline, as the conversion occurs  on the server when you use the Adobe Reader or through  the URL and for this,  the internet connectivity is required.

- Anand Sri.

[Xinli29335317von9]

Is there a reason to remove the combine feature from desktop? It's very unconvient and ridiculous that I need to go online then upload all the files to be able to combine them? Why it has to be so complicated?