Participant

Answered

Unable to open PDFs in SharePoint Online

Forum|Forum|5 years ago
June 22, 2020
12 replies
57491 views

We have run into issues opening some PDF files from SharePoint Online when using Chrome (see screenshot). We have the Adobe Document Cloud add in installed in our tenant. The PDFs in question can be opened in the browser without Adobe Document Cloud in Edge and by clicking Open > Open in browser while in the document library using Chrome. The PDFs in question can also be opened by Adobe Reader after downloading the PDF from the document library. Is this a known issue? Is there something we can do to the PDFs to fix the issue? Or is the only work around to open the PDF in the browser or download it and open in Adobe Reader?

View PDF

This topic has been closed for replies.

Correct answer brajeshk12751679

Hi Brajesh,

We are having this same issue, but with documents that have a hash (#) in the name. Is this a known limitation or a bug? When users try to open any document with a # in the name, they get the error "you may not have permission to access the SharePoint file being used this this workflow."

Thanks,

Henry

Hi Henry,

Your understanding is correct. There is a known bug where '#' in file name doesn't work with Microsoft Graph APIs. We have already raised this issue with Microsoft and awaiting fix from them but there isn't any ETA from them.

-Brajesh

J

johannesp12

Participant

Hello @kcdc-phill

I have same error but different issue. I found out that we had % in folder name in Sharepoint Online. After removed the % it worked.

Is there a known issue of that?

Regards

Johannes

J

johannesp12

Participant

Hello @kcdc-phill

The @ was intended to set to @Rahul5E6F.

Sorry. I cant edit message...

Regards

Johannes

S

sudosaurus

Participant

Also experiencing this issue on our M365 tenant:

The document was "Checked out" for editing in our document library. I noticed when the document was "Checked In", the document was able to open correctly without the error.

Does document cloud not support checked out documents then?

E

Eric987

Participant

Same issue here, it appears Adobe document cloud error "You may not have permission to access the SharePoint file being used in this workflow." occurs when Content Approval is enabled and file is either in Draft or Pending state, although no error for the user who uploaded file, another User may workaround the issue by either Check out or Publishing the file.

tmgadobe

Participant

We are having the same issue. Started out intermittent, now it's down completely. All users, all browsers. Opened a ticket with Microsoft with the following information from Chrome console. They said it is an Adobe issue and provided link to this post.

__________________________

Access to fetch at 'https://graph.microsoft.com/v1.0/shares/u//MASK//RDA/driveItem' from origin 'https://documentcloud.adobe.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

R

Rahul5E6F

Adobe Employee

Hi @tmgadobe ,

Thanks for reaching out to us !!
Yes, this is Microsoft related issue and we already following up with the MS support.
I'd request you to wait unti we get any fix from MS on this.

Rahul

M

Missy5E99

Participant

fema_individual-assistance-program-policy-guide_11-29-2018.pdf

K

kcdc-phill

Participating Frequently

we recently started having same issue with random PDF files and random users. Confirmed it is not license related, confirmed it is not char size related and also confirmed it is not corrupted file related (if we download the file it will open just fine)

Is there any update on this ?

In some cases we are able to see the file but with very bad quality

Started happening once we enabled Adobe Cloud for our SPO

K

kcdc-phill

Participating Frequently

This is how some of the PDFs are opening in Adobe Cloud. If we download them or open in browser is all perfectly fine

R

Rahul5E6F

Adobe Employee

Hi @kcdc-phill ,

Did you try out the PDF on our Adobe Acrobat Desktop App. What's the behaviour then..?
Also, Is this error specific to any PDF or error prompts for all the PDFs in Adobe Document Cloud.

Also, If possible Please share me this PDF via private chat.
I'd check at my end also what's the issue.

Regards,
Rahul

M

Missy5E99

Participant

media0.jpg

M

Missy5E99

Participant

media0(1).jpg

J

Joshua5CD9

Participant

Okay, I am receiving a flood of emails from Adobe to go here (5 emails between 4─11:30AM just today) with my issue. I first made contact about it last week. We are having the same problem. However, it is only with 1 user out of very many. She has a pro DC license that the company has issued to her. It worked once when refreshing the page using the button below the message, but otherwise has not. We thought it was because she had previously downloaded the PDF file, but when we tried to recreate that possible solution, it did not work. When it began, no files anywhere in SharePoint were able to be opened via document cloud, as it is not specific to any particular PDF. She is able to open a PDF document via the [open in browser] option, and she can download, then open in Adobe. I had her clear browsing history and cache, but it was to no avail. I went through chat support, but they were unable to fix this either, and sent me here. The file names do not have any symbols, the name is not more than 20 characters, and the url is not longer than the ±250 character limit. It doesn't matter if there's any special formatting, metadata, or anything else in the document, since all of these files can still be accessed by anyone else in the company without issue. The first chat agent suggested we globally uninstall, and then reinstall the Adobe extension through Microsoft. However, we work heavily with PDF files, and for just one user, that would be rediculous - I mean I will, if it comes down to it, but I'd rather not. This issue is only affecting one user out of many.

R

Rahul5E6F

Adobe Employee

Hi @Joshua5CD9 ,

Thanks for reaching out to us !!
If I get it correctly, so one of your sharepoint user is having trouble previewing PDF files using Adobe Document Cloud handler. So, Adobe File Handler isn't visible to that sepcific user.
In that case you can trying adding that specific user to Adobe Document Cloud handler via Azure Active Directory.

Visit admin center with global admin.
Navigate to Azure Active Directory -->> Enterprise Apps
Under Enterprise Apps, search for Adobe Document Cloud App
Then, navigate to user & group
Here try adding that specific user to whom it's not visible.
Wait for max 24hrs to reflect the changes.

After than I'm hoping it should be visible to user and the user should be able to use the same.

Please do let me know If I missed anything or didn't get it correctly.

Regards,

Rahul

D

defaultzftyv9aalkmv

Participant

If however you set it up like me and all users in the org have access by default then yes, unfortunately the only way is to remove it and re-add it and wait. Do it on a Friday evening I'd suggest and it should be good to go by Monday.

I've had to do it 3-4 times in the last 12 months.

B

brajeshk12751679

Community Manager

Thank you for reporting this issue. This issue is due to a bug in Microsoft file handler. We have already raised this with Microsoft and following up with them. The good news is that they have agreed to fix and roll that out by end of September or October.