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TriJenk
TriJenk
Participant
January 17, 2019
Answered

Unable to upload files to document cloud - Error message

  • January 17, 2019
  • 3 replies
  • 22274 views

Trying to send a link but I'm getting an error message that says

"Unable to upload some files"

We weren't able to upload some files to document cloud.

How can I fix this?

This topic has been closed for replies.
Correct answer Adorobat

Hi williamj,

As per the issue description mentioned above, you are unable to upload files to document cloud, is that correct?

Are you uploading files using acrobat reader desktop app? If yes, try uploading it using a web browser here: Adobe Document Cloud and check if that works. Also refer to the following forum thread discussing the similar issue:

"One or more files could not be uploaded."

Let us know if you need any help.

Shivam

3 replies

V
valeriáns19947982
Participating Frequently
September 17, 2023
You cannot upload any file to the cloud. Please contact the development team to resolve this. What are we paying for?
SOLVE IT!!!!!!!
    S
    Stephani32881463kdiy
    Participating Frequently
    December 6, 2023

    I had this problem. I solved it by opening the synced files folder in the desktop app and dropping in my files in there. 

     

     

    Then you should see a synced file folder in your files when you go to the cloud online.

    Hope this helps.

    J
    jim_ci
    Participating Frequently
    December 7, 2023

    I think the original poster has the same issue as me - no files will upload to Cloud Documents (https://assets.adobe.com/cloud-documents).

     

    The Synched folder still requires you to have a copy on your local machine and synch them to the Creative Cloud Synch Files. However, with the Cloud Documents Folder, it should be possible to store files in the cloud space only, to save local disk space.

    Quite bizarre that browsing through years of posts, there doesn't seem to be a valid solution. The "Correct Answer by Adorobat" further up in this thread also links to a post thread from 2018 with no solution... so no idea why an employee would post that.

      S
      stumbleguys29581941otoi
      Participant
      April 25, 2023

      A common cause of file upload failure is an incorrect filename or a filename that is incompatible across different systems. For example, some operating systems accept filenames with special characters like &, !, #, and more. Many operating systems even allow white spaces within a filename.

      S
      stumbleguys29581941otoi
      Participant
      April 26, 2023

      furthermore, Check your internet connection: Make sure you are connected to the internet and that your connection is stable. You can try restarting your modem or router to see if that resolves the issue. Check your file format: Document cloud supports various file formats, including PDF, DOC, DOCX, and JPG. Make sure that your file is in one of these formats and that it is not corrupted. Check your file size: Document cloud has a limit on the size of files you can upload. Make sure that your file is within the size limit. If your file is too large, you may need to compress it or split it into smaller files.

      Adorobat
      Community Manager
      AdorobatCommunity ManagerCorrect answer
      Community Manager
      January 18, 2019

      Hi williamj,

      As per the issue description mentioned above, you are unable to upload files to document cloud, is that correct?

      Are you uploading files using acrobat reader desktop app? If yes, try uploading it using a web browser here: Adobe Document Cloud and check if that works. Also refer to the following forum thread discussing the similar issue:

      "One or more files could not be uploaded."

      Let us know if you need any help.

      Shivam

      J
      Juanieax
      Participant
      April 21, 2023

      I've the same proble uploading any file (pdf. jpg, zip, etc). I tried with Edge, Chrome and Firefox a always I got this error message: file(s) could not be uploaded. Filetype not supported

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