Hello Williamsp,

As per the description above, you are not able to use the Adobe ExportPDF services and not able to convert a PDF file into a Word, Is that correct?

As per the record, the Adobe ExportPDF subscription under your current Adobe ID is inactive and canceled and this is the reason you are facing the issue.

You can check the plan details under Adobe.com>Manage Account>Plans and Products.

You have to renew or restart your Document Cloud membership, you can refer to Renew or restart your Creative Cloud membership  Link: https://helpx.adobe.com/creative-cloud/help/renew-restart-extend-membership.html

You may also refer to Manage your Creative Cloud membership  Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

Hope this helps.

Regards,

Anand Sri.