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Unable to use Adobe PDF Pack, asking to to subscribe again.

New Here ,
Apr 30, 2018 Apr 30, 2018

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I paid for Adobe PDF Pack and to convert a PDF to Word but when I click on export I get another prompt to buy it instead of the file converting. Then if in desperation I try to buy it again it wont let me because it says I already have the product!!!!  What's going on?

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Community Expert ,
Apr 30, 2018 Apr 30, 2018

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Adobe Employee ,
Apr 30, 2018 Apr 30, 2018

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Hi MIFFAW,

Looking at your account information, we see that you are a subscriber of Adobe PDF Pack  How to Use Adobe PDF Pack  subscription.

Adobe PDF Pack is an online service that you can use via web browser-  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your Adobe Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with "Adobe Reader DC" not "Acrobat DC" to access Adobe PDF Pack and "Signed In" using correct email.

For any troubleshooting step, you may refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope this works for you.

Regards,

Akanchha

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New Here ,
Nov 04, 2019 Nov 04, 2019

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I have the same problem and none of those suggestions worked. This is ridiculous. If we can't access it, why are we paying for it??

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New Here ,
Apr 30, 2018 Apr 30, 2018

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Same exact situation! Please help!

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Adobe Employee ,
May 21, 2018 May 21, 2018

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Hi Johnk,

Sorry for the delay in response.

Have you tried all the suggestion provided in above response by Akki_24 ?

Feel free to update the discussion if you have further questions.

-Tariq Dar

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