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M
MIFFAW
Participant
April 30, 2018
Question

Unable to use Adobe PDF Pack, asking to to subscribe again.

  • April 30, 2018
  • 3 replies
  • 1646 views

I paid for Adobe PDF Pack and to convert a PDF to Word but when I click on export I get another prompt to buy it instead of the file converting. Then if in desperation I try to buy it again it wont let me because it says I already have the product!!!!  What's going on?

This topic has been closed for replies.

3 replies

johnk81129064
johnk81129064
Participant
April 30, 2018

Same exact situation! Please help!

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    May 21, 2018

    Hi Johnk,

    Sorry for the delay in response.

    Have you tried all the suggestion provided in above response by Akki_24 ?

    Feel free to update the discussion if you have further questions.

    -Tariq Dar

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 30, 2018

    Hi MIFFAW,

    Looking at your account information, we see that you are a subscriber of Adobe PDF Pack  How to Use Adobe PDF Pack  subscription.

    Adobe PDF Pack is an online service that you can use via web browser-  https://cloud.acrobat.com/convertpdf or

    You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

    You just need to “Sign In” using the email under which you have subscription registered.

    I assume that you have been trying to access your Adobe Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

    Please ensure that you are working with "Adobe Reader DC" not "Acrobat DC" to access Adobe PDF Pack and "Signed In" using correct email.

    For any troubleshooting step, you may refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Hope this works for you.

    Regards,

    Akanchha

    S
    stacy.steele@thermofisher.com
    Participant
    November 4, 2019

    I have the same problem and none of those suggestions worked. This is ridiculous. If we can't access it, why are we paying for it??

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