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J
jaj2000
Participant
May 19, 2017
Answered

Unable to use PDF Pack

  • May 19, 2017
  • 1 reply
  • 646 views

I am a subscriber to Adobe PDF pack & pay $75 per year to be able to export PDFs to excel, word, etc. WHY AM I SENT TO A PAGE TO BUY THE SERVICE WHEN I SIMPLY WANT TO GET WHAT I'VE ALREADY PAID FOR??

YES, I'M REALLY PISSED BECAUSE I'VE WASTED NEARLY AN HOUR AND CAN'T EVEN GET TO A WAY TO CHAT!!!!!!!!!!!!!

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Jaj2000,

Sorry to hear the inconvenience caused to you.

As mentioned that  you have subscribed for the Adobe PDF Pack but unable to use the service. I assume you are using it through a incorrect application.

Make sure that you have installed Adobe Acrobat Reader DC not Acrobat DC and "Signed In" in the application using your correct email address to use the PDF Pack.

Adobe Acrobat Reader DC Install for all versions

Also, PDF Pack is an online service you can use it on web as well by going on- https://cloud.acrobat.com/

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 19, 2017

Hi Jaj2000,

Sorry to hear the inconvenience caused to you.

As mentioned that  you have subscribed for the Adobe PDF Pack but unable to use the service. I assume you are using it through a incorrect application.

Make sure that you have installed Adobe Acrobat Reader DC not Acrobat DC and "Signed In" in the application using your correct email address to use the PDF Pack.

Adobe Acrobat Reader DC Install for all versions

Also, PDF Pack is an online service you can use it on web as well by going on- https://cloud.acrobat.com/

Regards,

Akanchha

J
jaj2000Author
Participant
May 30, 2017

Akanchha -

Thank you for the reply.

I had already done everything in your email - as it's my standard practice.

Your email did spur a thought to make sure my email for Adobe login was the same as my office 365 login. It wasn't, so I changed my Adobe login to match office 365 & now everything works seamlessly.

That would be an important detail to not overlook.

Thank you!

Kind regards,

Jay

Sent from my iPhone

AkanchhaS8194121
AkanchhaS8194121
Legend
June 1, 2017

Good to hear that it worked.

Let us know if any further assistance is required.

Regards,

Akanchha

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