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A
Anonymous
August 29, 2014
Question

Unable to view documents uploaded on Acrobat.com on the iPad Ap.

  • August 29, 2014
  • 1 reply
  • 418 views

I've created an account and uploaded some documents on Acrobat.com, however I'm unable to view them within the ipad ap. Is there some kind of lag time between uploading & being able to viwe within the ap?

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    1 reply

    S
    Sara_Forsberg
    Inspiring
    August 29, 2014

    Hi sadie's pet stop,

    Once your files are uploaded, you should be able to see them from the Reader app in your iPad. Is the file list empty there? What happens when you log out, and then log back in?

    Best,

    Sara

    A
    Anonymous
    August 29, 2014

    Hi Sara,

    Thank-you for the follow-up. I've uploaded a number of files in workspaces, however after logining in & out a few times, I'm not seeing the files in the ap under the Acrobat.com tab.

    Sean

    S
    Sara_Forsberg
    Inspiring
    August 29, 2014

    Ah! Workspaces! That is being retired. So, instead of uploading to Workspaces, try uploading to cloud.acrobat.com/files. (Confusing, I know--but Workspaces is being phased out.) You may want to log in there on your laptop/desktop and download any files you have stored there. There's a big red Download button in the lower-left corner.

    Please let me know how it goes.


    Best,

    Sara

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