Want to cancel and refund for subscription.

[luanv41779505]

​I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.

[Bernd Alheit]

Info: Acrobat Reader is free.

[AkanchhaS · Accepted solution]

Hi Luanv,

We see that you have purchased Adobe PDF Pack for Android. Such purchased are made through the "Google Play Store".

We can only help you cancelling the only direct purchase form Adobe. If you are willing to cancel this Adobe PDF Pack Android subscription, then you need to contact to the Google PlayStore support.

You may refer to- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

[Mcgraciey]

Plss acrobat plsss refund my money... 520 php on jun 07 2020,, my baby is crying because the money deduct my acc... plsss return my fund plsss

😢😢😢😢 the money is donate for milk my baby .. no work me plsss back my acc....

[Ana5C37]

Hello. Were you able to refund? 😞 Same happened to me. I need the money for my tuition. 😞

[Joane Hazelle0101]

I was asking for a refund too. I contacted both Google and Adobe. Google told me that Adobe should do the refund. I still haven't heard a word from Adobe

[Lisa5D66]

I'm having same issue,except I signed up for a free 7 day trial. I cancelled 2 days ago, but today received a receipt of charge $69.99. I've been in touch with Google Play & Adobe can't agents, trying to get help with a refund. Adobe sends me to Google, Google says it's Adobe's responsibility. They told me to email the app developer, so I did & ended up here. Did u ever get your refund?

[Vijaysurya5ED1]

I want refund my money because  just install tha app automatically all proceed

[Wretched Computers]

my computer died - so the software is no longer needed. I forgot about the re-occuring payments to Adobe until I changed my credit card number because of a breach somewhere else - and that's when Adobe needed my info to be "updated" before I could cancel. I updated, and then the "Manage" button disappeared from the cancelation page, just like that. Should I wait 24 hours to be sure you really took my money, so I can maybe forget that you're charging me addional months for a program I can't use?

[MR ZULU27006046tvhg]

Hello there... I want to know about my refund 

[Meenakshi Negi]

Hi MR ZULU27006046tvhg,

Thank you for reaching out.

It seems that the refund has been initiated. The refund will be credited in 4-5 business days.

Let us know if we can be of any help.

Thanks,

Meenakshi

[Eliztor75]

cancel my account and any subcriptions 

[Meenakshi Negi]

Hi Eliztor75,

Thank you for reaching out.

We have checked your account, and there is no active subscription listed in your account.

The latest subscription has already been canceled.

Let us know if we can be of any help.

Thanks,

Meenakshi

[Afton157F]

Will out last invoice be for December 2022?

[jack320949088znm]

Hi, also I need help with canceling account and getting refund for adobe acrobat premium which I want to cancel.

[Debbie27878981k3zj]

Who can I contact to cancel our subscription?

[David27884955aa63]

Pleaase I just received a message that says $19.99 has been deducted from my account 10minutes ago..

I never initiated this payment..

I just cancelled the subscription and I'll like for you to refund the money back thank you .. I hope this is fixed 

[Mona27927384yxq9]

I thought I could down load this on my apple phone I can't I don't have access to computer so I need cancel my subscription 

[Lilly28009488e68g]

• I want a refund for my subscription 

[Wanlop284941513sqh]

Want to cancel and refund for subscription.Because I misunderstood that it was a trial period.

Order Number : AE01429100077CTH

[Meenakshi Negi]

Hi Wanlop284941513sqh,

Thank you for reaching out. 

We have checked your account and see you are subscribed to the Adobe Stock plan.  

To cancel the subscription, please refer to the suggestion in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html .

Hope the information helps.

Thanks,

Meenakshi

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Daisy28657932iskc]

would you please be able to help me refund a cancelled subcription that i wasn't aware was still active

please can you provide a number for customer servies 

thank you

[Bryann287796074eue]

A yearly subscription went out ofr my account prived rage above $150nzd , wtaf i never approve of this payment. Its very frustrating. I read through some peoples refund requests to things I have in mind number one is I read comment a lady was complaining that she needed a refund because her baby is crying and needed milk I just think that is the most silliest excuse anyone with or without children could ever make that irritated me alot settling I am a very highly concerned I won't be receiving my refund of $150 plus more isn't my first time reaching out for a refund I don't know what I'm supposed to do or who to contact all I've been doing as following instructions that have been provided to me. Via problem as I'm surprised a yearly subscription I pressed the subscribe button I don't remember receiving any email before the billing dates and I was maiev and I didn't understand full terms & conditions at the end of my mistake with is not Google's fault this is purely that apps fault I really need help I really want this refund back into my account I feel like I have been robbed of money

[Saroosh290065380mdx]

Dear Adobe,

I have cancel the subscription on the 7th day but money already got charged. Now I would like to get the refund of it as I do not require this. Please guide 

[Sonja29061321myro]

Yes, I want to cancel the subscription that I thought I cancaled last month.