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A
annetteb16142236
Participant
February 13, 2015
Answered

want to unsubscribe

  • February 13, 2015
  • 1 reply
  • 690 views

I am not happy with this

This topic has been closed for replies.
Correct answer chrysanthybalis

Hi chrysanthybalis,

Do I understand correctly that if you log in to https://cloud.acrobat.com/exportpdf, and click Select PDF File to Export, that the file you want to convert isn't listed when you navigate to its location?  But, you *are* able to locate the file in the Finder or Windows Explorer and then drag it into the Select Files dialog box?  Are you experiencing the same problem with other PDF files?

Is it possible that the file you're trying to convert is password-protected? (If you open the PDF in Reader or Acrobat and see "SECURED" in the title bar, the file is protected, and can't be converted.)

Best,

Sara


Thanks Sarah,

It now looks like it’s a corrupted file. I think that’s the root of the issue. But thank you for your help!

C.

1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
February 13, 2015

Hi annetteb16142236,

I'm sorry to hear that your subscription isn't meeting your needs. Is it the ExportPDF subscription that you'd like to cancel? Please let me know, and I would be happy to take care of that for you.


Best,

Sara

A
annetteb16142236Author
Participant
February 13, 2015

Yes and I would like to know if it's  refundable

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