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A
Anonymous
October 30, 2017
Question

We've encountered a critical error unable to fetch base_uris from files tier

  • October 30, 2017
  • 3 replies
  • 4474 views

We have an issue when trying to export file in adobe reader. The window populates (An error occured while trying to access the service).

From there we tried to access the URL https://cloud.acrobat.com/exportpdf?trackingid=KLFWY  the error Unable to fetch_uris from files tier

we verified our fire wall settings.  Nothing has changed with that.  Standard login to portal and connection to cloud produce different errors. 

The first image occurs when accessing the URL the second is exporting to the cloud.  The message board work around hasn't helped. 

We just want a definitive explanation as to why this error populates in two areas. It's been a week and nothing seems to rectify the problem.

    This topic has been closed for replies.

    3 replies

    K
    kévyng40716640
    Participant
    December 13, 2017

    I have the same issue, I've read all your tips... hour later, square 1, nothing works.

    So, I paid for something that doesn't work.

    Funny, I'm dumb in programing, but even me can do and sale something that doesn't work...

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 14, 2017

    Hello Quinnraycross,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. I have sent you a private message, please check your email inbox.

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 30, 2017

    Hello Quinnraycross,

    I apologize for the inconveniences caused you. Please refer to the following KB link which discusses the similar issue When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…  Link: https://forums.adobe.com/thread/2377201

    I have also sent you a private message with URLs which need to be whitelisted in the  firewall, please check your email inbox.

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

    eriks35028601
    eriks35028601
    Participating Frequently
    February 12, 2018

    The company I work for is receiving same uris message and saying we have no internet connection. How do we resolve?

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 13, 2018

    Hi Anand,

    MY IT dept has tried all that was in email and whitelisted all and still does not work.  What may be the issue?


    Hi eriks35028601

    Sorry for the inconvenience caused, try exporting/converting the PDF file on your mobile device or on a different computer with a different network environment and see if you get any error message.

    Let us know how it goes.

    Regards,

    Anand Sri.

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