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What is the number I call to cancel my subscription without a fee?

New Here ,
Sep 10, 2021 Sep 10, 2021

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Hello, I have just found I have been paying monthly for Adobe when I only signed on for one month. Apparently the contract is annual with monthly payments. THIS WAS NOT MADE CLEAR. I would like to speak to a representative to cancel my plan without being made to pay the cancellation fee.

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Community Expert ,
Sep 12, 2021 Sep 12, 2021

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You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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New Here ,
Sep 12, 2021 Sep 12, 2021

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The Chat support isnt there for me. I cannot contact anyone. Tried on thursday as well during business hours but no luck.

Have they removed it to stonewall us into paying to leave?

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LEGEND ,
Sep 15, 2021 Sep 15, 2021

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You agreed to pay to leave. I am not sure why you think you can find different terms by contacting support.

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New Here ,
Sep 15, 2021 Sep 15, 2021

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This comment doesn't help with my issue.

Thanks

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Community Expert ,
Sep 15, 2021 Sep 15, 2021

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Make sure you allow the website to open pop-up windows, and try again.

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