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When I try to convert my PDF that was emailed to me to a word document, word cannot open it

New Here ,
Sep 13, 2018 Sep 13, 2018

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When I try to convert a emailed PDF to a Word document, Word cannot open it? any suggestions? Adobe doesn't have a customer service line to call.

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Adobe Employee , Sep 17, 2018 Sep 17, 2018

Hi Michaelj,

Sorry to hear about your experience about customer service. As you are a subscriber of Export PDF subscription and its a part of Document Cloud PDF services. The support for Document Cloud PDF services is only available on forms, that is the reason you have not been redirected to the call/chat support.

  • As mentioned above, that you when you are unable to open the word file does it gives any error message or just not open it?
  • How exactly you are converting the pdf to word? Do you downl
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Adobe Employee ,
Sep 17, 2018 Sep 17, 2018

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Hi Michaelj,

Sorry to hear about your experience about customer service. As you are a subscriber of Export PDF subscription and its a part of Document Cloud PDF services. The support for Document Cloud PDF services is only available on forms, that is the reason you have not been redirected to the call/chat support.

Let us know the result.

Regards,

Akanchha

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