When I try to download file it says failure

[susanwales]

It says file too complex or too large. I need to download these two files, what can I do?

[Sara_Forsberg]

Hi susanwales,

Are you trying to convert a file, or download an existing file? (The error that you reference above sounds like one that would occur during conversion--from or to PDF--not when downloading a file from Acrobat.com.

Can you please tell me a bit more about where this error is occurring?

• What service are you using?
• Are you accessing the service online, or from within Reader?
• What operating system and browser are you using?
• Are you able to convert (or download) any files?

Once we have the answers to these questions, we should be able to point you to a solution.

Best,
Sara

[susanwales]

Hello Sara:

Thanks for trying to help. I will answer your questions below: Please see below: