Participant

Question

When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_uris from files tier.

Forum|Forum|8 years ago
August 30, 2017
3 replies
8703 views

When I try to access ExportPDF, I get an error message:

Error

We have encountered a critical error. Please try again later.

Unable to fetch base_uris from files tier.

WTF? Really?

Just exactly what are paying subscribers supposed to do to help Adobe meet modest customer expectations such as being able to access the service they are paying for?

Is there enough blue paint in California to restripe Adobe San Jose's parking areas? Just asking.

This topic has been closed for replies.

N

ncso-ben

Participant

We had this problem today. Tried 3 different browsers. Multiple times across 10 minutes.

Our fix was to try again after 30 minutes.

It worked.

No changes made to anything.

Adorobat

Participating Frequently

Hi Robertoc,

I have send you a private message, please check the inbox for the same.

Thanks,

Shivam

H

H_Spector

Adobe Employee

Hi davids90856732,

I apologize for the inconveniences we my have caused you.

It seems that you logged in at https://cloud.acrobat.com with your Adobe ID and password then you saw this error message.

Please try to log in from another network environment or use your cell phone.

Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

Please let me know if you have the same issue or have any questions.

Thank you.

Hisami

J

jerrym46747611

Participant

Please white list the following in your fire wall. This worked for us!

files.acrobat.com & download.macromedia.com

AnandSri

Legend

Anand Sri,

If I connect to files.acrobat.com <http://files.acrobat.com/> instead of using the link in the Send & Track welcome email everything works correctly. I login and enter the 2 step verification code and I can use Send & Track.

I don’t know what is happening and why I still get the error message if I use the welcome email link but it can’t be my hub settings.

Thanks for you help,

Brian

Hello Brina,

Try accessing the URL https://cloud.acrobat.com/send on a mobile device or a different computer with a different network environment, and see if you get any error message.

If it's your personal computer in which you are not able to access the URL, connect it to a different network like a mobile hotspot.

If it's an office machine, connect it to a guest network.

Let us know how it goes.

Regards,

Anand Sri.

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