When I use Fill & Sign on the document and select it from Export PDF, all I get is a blank page to fill and sign.The saved document does not appear.

Forum|Forum|8 years ago
October 18, 2017
1 reply
1805 views

I use Fill and Sign to fill out part of a document I use and save it to my desktop and to the cloud. When I want to complete filling out the document and select it from Fill & Save in my Adobe Export app, all I get is a blank page. Doesn't matter whether I open it from my desktop for the cloud. How do I open my form to complete filling it out?

ExportPDF

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AkanchhaS8194121

Legend

Hi Geraldc,

Does this happen with all the files or only one file?

You may try closing the application and check again . And if that doesn't help then restart the machine and try.

Also, try online via- https://cloud.acrobat.com/fillsign and see if the same thing happens.

Regards,

Akanchha

G

geraldc11934123Author

Participant

Thanks for taking the time to offer your help. I tried the things you suggested but I still couldn't get the app to bring up the document I had created. I messed around with items I had saved to Adobe Cloud and actually found the document I was looking for, by trial and error, and it was labeled differently than I had saved it. Very unintuitive.

Jerry

G

geraldc11934123Author

Participant

Hi Jerry,

For testing purpose could you please try the steps suggested below-

Launch Adobe Reader>Edit>Preferences>General> "Show online storage when opening files" and "Show online storage when saving file" is "Checked".

Try that and see if that helps.

Regards,

Akanchha

When I open Adobe Acrobat Reader and click "Edit, no "Preferences" are shown. When I go to Preferences in Reader, there is no "Edit" available.

Jerry

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