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When trying to convert .pdf to .doc I get "buy now".

New Here ,
May 23, 2018 May 23, 2018

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When logged in and trying to convert a .pdf to .doc I get sent to a page that wants me to buy a product and I can't convert the page. This has been ongoing for a few months and there is no support from adobe. I'm ready to cancel and file a formal complaint. Can anyone help me?

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correct answers 1 Correct answer

Adobe Employee , May 25, 2018 May 25, 2018

Hi Kenc,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscr

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Adobe Employee ,
May 25, 2018 May 25, 2018

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Hi Kenc,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha

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New Here ,
May 25, 2018 May 25, 2018

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Thank you very much! I followed your directions and it worked perfectly. Just curious as to why that was nowhere to be found after hours of perusing the "support" section of Adobe's website?

Thanks again for your help.

Ken

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Adobe Employee ,
May 29, 2018 May 29, 2018

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Hi Ken,

Glad to hear this worked for you.

Sorry to hear about frustrating experience. The help document is available online, but I assume you haven't got the correct guidance where to find it.

Also, the support for Document Cloud PDF services is only available on Adobe forums which also might took a bit longer to find resolution.

Regards,

Akanchha

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