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Participating Frequently
June 30, 2014
Question

Where is the send button in adobe send

  • June 30, 2014
  • 2 replies
  • 2789 views

Where is the send button in adobe send?  I listed all the files I want and the screen where you are supposed to be able to send the files only has a cancel button.  I have tried this on two different browsers.  Send Now worked flawlessly;  I can't even use the new product since there is no send button.

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    2 replies

    Terry L
    Participant
    October 24, 2014

    I just experienced the same problem. The Send Button shows up on my Chrome and IE Browser but NOT in my Firefox 32.0.3 browser.  I'm using Windows 7 Home Premium and it is update to date. Is there a plugin or a fix for Firefox (my preferred browser)?

    Terry

    Community Manager
    October 24, 2014

    Hi Terry,

    Firefox is definitely a supported web browser (System Requirements | Adobe Acrobat Pro and Online Services). What happens if you clear the browser cache and log back in to Send?

    Best,

    Sara

    Terry L
    Participant
    October 24, 2014

    Sara,

    Yes, I tried that and I tried again.  Here is the screen shot of what I see:

    Thanks

    Terry

    saflynn
    Community Manager
    Community Manager
    July 1, 2014

    Which browsers did you try?

    The Send/Create Link button is available once you check either the Public/Personalized Link - note if you are a paid account and you check 'Personalized Link' the Send button will be available once a valid email address is entered into the Recipient Email Address field

    gpc1000Author
    Participating Frequently
    July 1, 2014

    Waterfox and Pale Moon. I just tried Internet Explorer 11 and the send button is there. Is this a 32 bit versus 64 bit browser issue?

    saflynn
    Community Manager
    Community Manager
    July 2, 2014

    What browser did it fail on originally?

    I've not seen any issues with IE8, IE9, IE10, FF or Chrome