Where on the Adobe web site is the page to Stop a subscription renewal?

Hey David,

Please follow this link Contact Customer Care make the selections as indicated in the below screenshot.

*Make sure you are logged in using your Adobe ID.

Click the "Still need help? Contact us" button. You will get the option to initiate a chat.

Let me know if you still experience any issue.

Regards,

Aadesh

Aadesh,

This response was insufficient as it did not work at all.

I did exactly as you suggested but on clicking cancel your membership Adobe responds with « First we need a few details » and then after this it says « Tell us what you need help with » and then there is no option to cancel immediately and then what ever you select Adobe says « Still need help. Contact Us » and then again asks « First we need a few details »

Is it really possible to cancel a subscription or is it not??

Please try it yourself and then give more detailed step by step descriptions please.

David

Le 22 mai 2015 à 8:23 PM, aadeshs76610910 <forums_noreply@adobe.com> a écrit :

Where on the Adobe web site is the page to Stop a subscription renewal?

created by aadeshs76610910 <https://forums.adobe.com/people/aadeshs76610910> in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7569868#7569868>

Hi David,

Please refer to this KB doc. for the solution Cancel your membership or subscription | Acrobat, Document Cloud PDF services <https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html>.

Let me know if you still experience any issue.

Regards,

Aadesh

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