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suitet_pie
suitet_pie
Participant
April 2, 2015
Answered

Why can I not cancel my monthly subscription

  • April 2, 2015
  • 1 reply
  • 710 views

I have found the Acrobat Pro is the worse programme I have ever encountered. It is so complexed and even when you follow the instructions it will not allow you to cancel my subscription. I am fed up and now I can't access anyone by phone because the number doesn't exist. This is my warning if someone does not contact me within 24hrs I will be notifying my bank to cancel my card with you.

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi suitet.pie,

    I'm sorry that your Acrobat subscription didn't work out. Please Contact Customer Care. Choose Acrobat from the top drop-down menu, and the choose Membership, Account, Payment. At the bottom of the screen, you'll find a blue "Still Need Help?" button. Please click that to find both phone and chat options.

    If you have trouble getting through, please let me know, and I'll see what I can do to help.

    Best,

    Sara

    1 reply

    S
    Sara_ForsbergCorrect answer
    Inspiring
    April 2, 2015

    Hi suitet.pie,

    I'm sorry that your Acrobat subscription didn't work out. Please Contact Customer Care. Choose Acrobat from the top drop-down menu, and the choose Membership, Account, Payment. At the bottom of the screen, you'll find a blue "Still Need Help?" button. Please click that to find both phone and chat options.

    If you have trouble getting through, please let me know, and I'll see what I can do to help.

    Best,

    Sara

    suitet_pie
    suitet_pieAuthor
    Participant
    April 2, 2015

    Look I am getting very annoyed of the run around this atrocious company is giving me. I told you I don't want it and I have told you of my dissatisfaction with the product and the company. This is it. I am contacting my bank. I have had it.

    Malta

    suitet_pie
    suitet_pieAuthor
    Participant
    April 3, 2015

    Hi Malta,

    I understand your frustration. Please be rest assured, we will surely help you with this issue.

    Again, I would recommend you to refer the link suggested by Sara and get in touch with our customer care agent and i believe your issue will be resolved soon.

    Regards,

    Rahul


    I have tried no one is answering me, the only time I get any response is from the community forum which is not what I want

    I will try one more time and this is the last time. I haven't got time to run around trying to get answers. Why don't you make your system easier to follow. Instead of clicking here and there and not getting anywhere.

    Malta

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