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suitet_pie
suitet_pie
Participant
April 2, 2015
Répondu

Why can I not cancel my monthly subscription

I have found the Acrobat Pro is the worse programme I have ever encountered. It is so complexed and even when you follow the instructions it will not allow you to cancel my subscription. I am fed up and now I can't access anyone by phone because the number doesn't exist. This is my warning if someone does not contact me within 24hrs I will be notifying my bank to cancel my card with you.

    Ce sujet a été fermé aux réponses.
    Meilleure réponse par Sara_Forsberg

    Hi suitet.pie,

    I'm sorry that your Acrobat subscription didn't work out. Please Contact Customer Care. Choose Acrobat from the top drop-down menu, and the choose Membership, Account, Payment. At the bottom of the screen, you'll find a blue "Still Need Help?" button. Please click that to find both phone and chat options.

    If you have trouble getting through, please let me know, and I'll see what I can do to help.

    Best,

    Sara

    1 commentaire

    S
    Sara_ForsbergRéponse
    Inspiring
    April 2, 2015

    Hi suitet.pie,

    I'm sorry that your Acrobat subscription didn't work out. Please Contact Customer Care. Choose Acrobat from the top drop-down menu, and the choose Membership, Account, Payment. At the bottom of the screen, you'll find a blue "Still Need Help?" button. Please click that to find both phone and chat options.

    If you have trouble getting through, please let me know, and I'll see what I can do to help.

    Best,

    Sara

    suitet_pie
    suitet_pieAuteur
    Participant
    April 2, 2015

    Look I am getting very annoyed of the run around this atrocious company is giving me. I told you I don't want it and I have told you of my dissatisfaction with the product and the company. This is it. I am contacting my bank. I have had it.

    Malta

    S
    Sara_Forsberg
    Inspiring
    April 3, 2015

    I have tried no one is answering me, the only time I get any response is from the community forum which is not what I want

    I will try one more time and this is the last time. I haven't got time to run around trying to get answers. Why don't you make your system easier to follow. Instead of clicking here and there and not getting anywhere.

    Malta


    Hi Malta,

    I'm understand your frustration. Please look for a private message from me, and we'll get you taken care of.

    Best,

    Sara

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