why can I not send a file?

[Marcia4]

I signed in but can not send my document without upgrading.  I've paid thru September.  any suggestions?@@

[Anubha Goel]

Hey Marcia4,

Could you please let me know whether you are signed in at "Acrobat.com" or via Adobe Reader.

Tell me your workflow of sending the file. What type of file are you trying to send?

Also, please share the screenshot of the error message that you get.

Hope to get your response.

Regards,

Anubha

[Amiable_contributors1587 · Accepted solution]

Do you have a paid subscription to either Adobe Send or PDF Pack? If your paid subscription is only for ExportPDF, that does not include the 'paid' features of Adobe Send.

[Marcia4]

I received the following last year and then renewed.

Dear Marcia Cuttler,

Thank you for purchasing a subscription for <https://sendnow.acrobat.com/SignIn.html> Adobe SendNow.

<https://sendnow.acrobat.com/SignIn.html> Get started now >

With SendNow Plus, you can:

checkmark Know when files are downloaded

checkmark Add a logo to personalize what recipients see

checkmark Send files up to 2GB with confidence

checkmark Set time limits on file downloads

checkmark Convert files to PDF before sending

checkmark Store 4 times more files than with SendNow Basic

Customer Support

With your Adobe SendNow subscription you can also receive premium 1-on-1 phone/chat support. Get help from Adobe on the <https://www.acrobat.com/sendnow/en/faq.html> Support Center.

<https://www.adobe.com/go/sendnow_welcome_survey_plus> Rate your Experience with SendNow >

"Adobe, and the Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are property of their respective owners."

<https://acrobat.com/redir/tou_acrobatcom> Terms of Use | <https://acrobat.com/redir/privacy> Privacy Policy

Send and track large files online with confidence using <https://sendnow.adobe.com> Adobe SendNow ( <https://sendnow.adobe.com> https://sendnow.adobe.com)

© 2013 Adobe Systems Incorporated. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA

[Amiable_contributors1587]

Can you take a look at your plan by selecting My Plan from the dropdown next to your name in the upper-right corner?

Then you should see a page that shows your paid subscriptions. Could you confirm that you're seeing a paid subscription for either PDF Pack or Adobe Send, like this?

[Marcia4]

My Plan says the file may have been moved or deleted?

Best Regards,

cid:image007.gif@01CEDED5.4179E170 Marcia S. Cuttler, P.A. SFR / Commercial Specialist

Mobile 941-544-1020

cid:image002.jpg@01CEDED9.4A7404F0: (941) 923-0535 | cid:image004.jpg@01CEDED9.4A7404F0: <mailto:cuttler@verizon.net> cuttler@verizon.net | cid:image006.jpg@01CEDED9.4A7404F0: <http://www.americanpropertygroup.com/> www.americanpropertygroup.com

The information contained in this email and any attachments are intended only for the use of the individual or entity named above & is considered confidential in nature. If the reader of this message is not the intended recipient, you are hereby notified that any review, retention, dissemination, distribution or copying of this communication is strictly prohibited, unless you have been authorized by the sender. If you have received this communication in error, please immediately notify us by phone, fax, or email and return the original message to us at the above email address. No originals of this message should be retained for your records. Furthermore, the information being provided to you by the Licensee and/or Broker is being supplied at your request and is NOT guaranteed to be free of errors. No independent verification of the accuracy of any information or documentation is represented by the Real Estate Licensee. All information should be verified before being relied upon.

[Marcia4]

I think I found the problem. I lost my credit card and Adobe may not have been able to renew me.

Marcia

[Amiable_contributors1587]

That would explain it! 

[Marcia4]

Nope – not the problem. I’m good till Sept. but I did upgrade today.

Best Regards,

cid:image007.gif@01CEDED5.4179E170 Marcia S. Cuttler, P.A. SFR / Commercial Specialist

Mobile 941-544-1020

cid:image002.jpg@01CEDED9.4A7404F0: (941) 923-0535 | cid:image004.jpg@01CEDED9.4A7404F0: <mailto:cuttler@verizon.net> cuttler@verizon.net | cid:image006.jpg@01CEDED9.4A7404F0: <http://www.americanpropertygroup.com/> www.americanpropertygroup.com

The information contained in this email and any attachments are intended only for the use of the individual or entity named above & is considered confidential in nature. If the reader of this message is not the intended recipient, you are hereby notified that any review, retention, dissemination, distribution or copying of this communication is strictly prohibited, unless you have been authorized by the sender. If you have received this communication in error, please immediately notify us by phone, fax, or email and return the original message to us at the above email address. No originals of this message should be retained for your records. Furthermore, the information being provided to you by the Licensee and/or Broker is being supplied at your request and is NOT guaranteed to be free of errors. No independent verification of the accuracy of any information or documentation is represented by the Real Estate Licensee. All information should be verified before being relied upon.