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M
Marcia4
Participant
February 12, 2015
Answered

why can I not send a file?

  • February 12, 2015
  • 1 reply
  • 1476 views

I signed in but can not send my document without upgrading.  I've paid thru September.  any suggestions?@@

This topic has been closed for replies.
Correct answer Amiable_contributors1587

Do you have a paid subscription to either Adobe Send or PDF Pack? If your paid subscription is only for ExportPDF, that does not include the 'paid' features of Adobe Send.

1 reply

Anubha Goel
Community Manager
Anubha GoelCommunity Manager
Community Manager
March 11, 2015

Hey Marcia4,

Could you please let me know whether you are signed in at "Acrobat.com" or via Adobe Reader.

Tell me your workflow of sending the file. What type of file are you trying to send?

Also, please share the screenshot of the error message that you get.

Hope to get your response.

Regards,

Anubha

Amiable_contributors1587
Amiable_contributors1587Correct answer
Participating Frequently
March 11, 2015

Do you have a paid subscription to either Adobe Send or PDF Pack? If your paid subscription is only for ExportPDF, that does not include the 'paid' features of Adobe Send.

M
Marcia4Author
Participant
March 11, 2015

Can you take a look at your plan by selecting My Plan from the dropdown next to your name in the upper-right corner?

Then you should see a page that shows your paid subscriptions. Could you confirm that you're seeing a paid subscription for either PDF Pack or Adobe Send, like this?


I think I found the problem. I lost my credit card and Adobe may not have been able to renew me.

Marcia

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