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M
Marcia4
New Participant
February 12, 2015
Answered

why can I not send a file?

  • February 12, 2015
  • 1 reply
  • 1476 views

I signed in but can not send my document without upgrading.  I've paid thru September.  any suggestions?@@

This topic has been closed for replies.
Correct answer Amiable_contributors1587

Do you have a paid subscription to either Adobe Send or PDF Pack? If your paid subscription is only for ExportPDF, that does not include the 'paid' features of Adobe Send.

1 reply

Anubha Goel
Community Manager
Anubha GoelCommunity Manager
Community Manager
March 11, 2015

Hey Marcia4,

Could you please let me know whether you are signed in at "Acrobat.com" or via Adobe Reader.

Tell me your workflow of sending the file. What type of file are you trying to send?

Also, please share the screenshot of the error message that you get.

Hope to get your response.

Regards,

Anubha

Amiable_contributors1587
Amiable_contributors1587Correct answer
Participating Frequently
March 11, 2015

Do you have a paid subscription to either Adobe Send or PDF Pack? If your paid subscription is only for ExportPDF, that does not include the 'paid' features of Adobe Send.

M
Marcia4Author
New Participant
March 11, 2015

I received the following last year and then renewed.

Dear Marcia Cuttler,

Thank you for purchasing a subscription for <https://sendnow.acrobat.com/SignIn.html> Adobe SendNow.

<https://sendnow.acrobat.com/SignIn.html> Get started now >

With SendNow Plus, you can:

checkmark Know when files are downloaded

checkmark Add a logo to personalize what recipients see

checkmark Send files up to 2GB with confidence

checkmark Set time limits on file downloads

checkmark Convert files to PDF before sending

checkmark Store 4 times more files than with SendNow Basic

Customer Support

With your Adobe SendNow subscription you can also receive premium 1-on-1 phone/chat support. Get help from Adobe on the <https://www.acrobat.com/sendnow/en/faq.html> Support Center.

<https://www.adobe.com/go/sendnow_welcome_survey_plus> Rate your Experience with SendNow >

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