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km77422919
km77422919
Participant
March 23, 2019
Question

Why can’t I sign documents? I get an error code that says “An Unexpected Error Occurred”

  • March 23, 2019
  • 6 replies
  • 30240 views

Why Can’t I sign documents? I get an error code that says “An Unexpected Error Occurred”

please advise on solution.  I don’t want to lose any information .

Thanks,

    This topic has been closed for replies.

    6 replies

    R
    Rodney3185713658li
    Participant
    August 24, 2023

    I had the same thing for several days.  My tablet had logged me out, once I logged back in I had no problems accessing my signatures. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 24, 2023

    Hi @Rodney3185713658li,

     

    This generally happens if the application has not been used for some time and the device clears memory and cache to save internal storage.

     

    In such cases, you might need to sign in again for the signatures to show up.

     

    -Souvik

    D
    default302176003mzrna
    Participant
    June 1, 2023

    Absolutely brilliant this worked for me thank you

    G
    gingerbreadgenie
    Participant
    May 2, 2023

    I am having the same problem; Adobe fill and sign used to be really great, but now it is having the same issues on all my devices. You can't blame it on the document I'm trying to sign..I can't even sign on the sample! And by the way...I'm already signed in (to a paid account!), so why is it asking me to sign in again?

      B
      Brett28546129pomf
      Participant
      February 23, 2023

        You have to be in adobe fill and sign then click the bubbles in top right corner and click "turn on "or, "create signature " You're Welcome "

      Brett A. Wood
        D
        default302176003mzrna
        Participant
        June 1, 2023

        Yay it worked!!!

        J
        Judith28386845i6iu
        Participant
        February 13, 2023

        Same issue! Anyone have any fixes yet?

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          March 28, 2019

          Hi Km,

          Are you not able to add signature to the document or not able to Sign In in the Adobe Reader? Looking at the description given above, seems that you are unable to "Sign" a document. If yes, then couple of things that you need to keep in the mind or check-

          • Does document's properties allows to Sign it? Open PDF>right click "Document Properties">Security>Signing
          • If working on older version of Adobe Reader then do update it to the latest Adobe Reader DC.
          • Try Signing feature on web Adobe Document Cloud and see if that helps.

          Do share the result

          Thanks,

          Akanchha

          D
          defaultuysvcqznklsr
          Participant
          July 14, 2021

          I just installed and I cannot create a signature. When I click the pen there are two line which should be create signature and create initial. Both pop ups say. An unexpected error occurred. So I cannot create a signature to sign documents. 

            S_S
            Community Manager
            S_SCommunity Manager
            Community Manager
            February 4, 2023

            I am also having the same issue, I think it's safe to assume that this is an application bug with the app. I suggest Adobe Employee S.S. escalates this ticket to the IOS development team, as locking or unlocking is irrelevant.


            @Joel5F9D@Jack282513978zlm  You can attach the file directly here, or if the files are sensitive, you can click on my profile name-> click the blue button saying "Send a Message."

             

            Also, a screen recording of what happens would be helpful.

             

            Thanks,

            Souvik.

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