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frestyl402
Participant
September 19, 2014
Answered

Why do I get the error "Your file could not be uploaded because it contains a virus" when uploading to Acrobat.com or Adobe Send?

  • September 19, 2014
  • 1 reply
  • 1261 views

I have been trying to upload a zip file containing a packaged Adobe Illustrator document with linked images only to Acrobat.com. It has failed more than half a dozen times with the error "Your file could not be uploaded because it contains a virus." (there are no viruses). I also get an error when trying to send the same file that one of my files couldn't be uploaded. Please try again later.

The other thread on this had no real solution, as it just fixed itself.

This topic has been closed for replies.
Correct answer Tariq Ahmad

Hi frestyl402,

Try to compress folder with different application and try to upload again.

Regards,

Ajlan Huda.

1 reply

T
Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
October 31, 2014

Hi frestyl402,

Try to compress folder with different application and try to upload again.

Regards,

Ajlan Huda.

F
frestyl402Author
Participant
October 31, 2014

Thanks for you response. Since this happened a while back, I really don't remember what I did to correct the issue. I did use the built in Mac OS X compressor (right click -> fly out menu -> Compress). It is interesting to think that a compressed file full of packaged Adobe application documents would cause so much issue.

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