When i try to convert a pdf file to word it takes me to a page to purchase. I have already purchased and have never had problems before.
How exactly you have tried the conversion? Was it through the desktop application Adobe Reader DC or through the web?
We see an active subscription of Export PDF registered to your account.
I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC? If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Export PDF service. As it works with the free application Adobe Reader DC only not the Acrobat DC.
We have checked your account and found an active subscription of Adobe Export PDF.
Follow the steps mentioned below, to activate the subscription.
1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf
2- You can also use the services through free desktop version of Adobe Acrobat Reader DC: Adobe Acrobat Reader DC Install for all versions
3- “Sign In” using the email (Adobe ID) under which you have subscription registered.
4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...
Let us know if it still doesn't work.
Thank you for the help. All your advice worked. Yah!
That's great to hear it worked for you. Thanks for sharing the update.