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Why was I charged for ADOBE EXPORTPDF SUB?

New Here ,
Dec 24, 2020 Dec 24, 2020

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Hello,

 

I was charged $33.48 for ADOBE EXPORTPDF SUB 4085366000 CA. However, I have *not* authorized this transaction. I have no paid plans with Adobe. 

 

This is very distressing, and I would appreciate a response as soon as possible.

 

Thank you.

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Community Expert ,
Dec 24, 2020 Dec 24, 2020

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1 - Log-in to your account and click this link https://account.adobe.com/products

 

2 - This is a public forum, it is NOT Adobe support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Dec 25, 2020 Dec 25, 2020

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Contact your bank or credit-card company and report the unlawful use of your funds.

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