Why was I charged for ADOBE EXPORTPDF SUB?

[Rob98C6]

Hello,

I was charged $33.48 for ADOBE EXPORTPDF SUB 4085366000 CA. However, I have *not* authorized this transaction. I have no paid plans with Adobe. 

This is very distressing, and I would appreciate a response as soon as possible.

Thank you.

[John T Smith]

1 - Log-in to your account and click this link https://account.adobe.com/products

2 - This is a public forum, it is NOT Adobe support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[try67]

Contact your bank or credit-card company and report the unlawful use of your funds.

[dougf31415923]

Same happened to me and Adobe can't locate the transaction.

[AkanchhaS]

Hi @dougf31415923 

We have a dedicated team that takes care of billing-related issues. Please contact the team via Phone or Chat by following this link: https://helpx.adobe.com/support.html. Click on the "Contact Us" icon at the lower right corner of the page. 

Our team will surely assist you with this. 

Thanks,

Akanchha