Participant

Question

Would like to cancel my recently renewed annual ADOBE EXPORT PDF subscription and attain a refund.

Forum|Forum|11 years ago
September 18, 2014
1 reply
504 views

Hello can someone from Adobe, please assist me with my query above? Thanks

This topic has been closed for replies.

Inspiring

Hi razzy2,

I would be happy to cancel your subscription for you, but Adobe only offers a full refund if you cancel within 30 days of subscribing. Would you like me to go ahead and cancel your subscription?

Best,

Sara

razzy2Author

Participant

Hi Sara.. my subscription was renewed within the last week - can you please

confirm I am still eligible for a refund. Thanks! Ros

Inspiring

Hi razzy2,

I'm only authorized to process a full refund if a subscription is canceled within the first 30 days (not after an annual renewal). If I do cancel, you will receive a refund for 50% of the remaining months. Should I proceed?

Best,

Sara