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ryanm79233788
Participant
April 1, 2019
Question

Conversion Failure || ExportPDF

  • April 1, 2019
  • 2 replies
  • 1812 views

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2 replies

R
ryanm79233788Author
Participant
April 3, 2019

All PDFs this is the link Im trying to use through IE, Chrome, and Firefox with no luck. I am also having issues through Acrobat Reader DC.

Adobe Document Cloud

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
April 3, 2019

Thank you for sharing the details and sorry for the trouble. Would you mind trying to export the PDF file using the incognito mode in chrome and check? Press Ctrl/Cmd + Shift + N to open the incognito window.

Is it possible to share a sample file with us so that we can test it at our end?

Share the file in private message only How Do I Send Private Message

Thanks,

Anand Sri.

    R
    ryanm79233788Author
    Participant
    April 3, 2019

    I can if you really need this exact file, but since it has stopped working I just created a almost blank PDF document to continue to try, I have even gone back and used PDF files that DID convert before I starting having this issue. Is there a way to access an older version of https://documentcloud.adobe.com/link/home/?dialog!dropin=exportpdf  because the new formatting seems to be when it started having issue for me, Adobe Reader DC hasnt been working for 6+ months but I just need one of them to work to be able to complete my work.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 2, 2019

    Hello Ryanm,

    I am sorry for the trouble you had while converting/exporting the PDF file. Please try using a different browser like Chrome, or Firefox, or Safari and check.

    If you cannot use another browser, then try clearing the cookies and cache of the browser and check.

    For testing purpose, connect the machine to a different network environment like a guest wireless network or connect the machine to a mobile hotspot and export the PDF file.

    Are you experiencing the issue with one specific PDF file or is it with all the PDF files?

    Try with a different browser to export the PDF file and share your observation.

    Thanks,

    Anand Sri.

    R
    ryanm79233788Author
    Participant
    April 2, 2019

    I had done all this before I posted

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 3, 2019

    Hello Ryanm,

    Thank you for sharing the details and sorry for the trouble. Are you experiencing this issue with one specific PDF file or is it with all the PDF files?

    If you are using the browser to export the PDF file, what is the URL you are trying to access?

    If it is specific to one file, is it possible to share the file with us so that we can test it at our end as we are not able to reproduce the issue of File conversion with any PDF file. Share the file by private message only How Do I Send  Private Message | Adobe Community

    You may refer and try the suggestion from File conversion error | Adobe Export PDF

    Thanks,

    Anand Sri.

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