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T
trevorl52409314
Participant
February 27, 2015
Answered

Download button not working on-line in either Safari or Firefox

  • February 27, 2015
  • 1 reply
  • 3394 views

Need assistance. It is converting my file online but not allowing me to download it. I hit the download button and it is nowhere to be found in my download folder or anywhere else on my computer. Was working fine just a few days ago and now not working. Please help.

This topic has been closed for replies.
Correct answer RahulTyagi_

Hi Trevor,

I would recommend you to try clearing the cache and cookies of the browser, and then try again.

If that doesn't help, Try using Chrome Browser.

Please let me know if it works for you.

Rahul Tyagi

1 reply

RahulTyagi_
RahulTyagi_Correct answer
Participating Frequently
March 1, 2015

Hi Trevor,

I would recommend you to try clearing the cache and cookies of the browser, and then try again.

If that doesn't help, Try using Chrome Browser.

Please let me know if it works for you.

Rahul Tyagi

T
trevorl52409314Author
Participant
March 1, 2015

Your suggestion fixed the issue! Thanks:)

RahulTyagi_
RahulTyagi_
Participating Frequently
March 2, 2015

Hi Trevor Lay,

You're welcome!! I am glad i was able to help you!

Regards,

Rahul

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