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Export pdf to docx

New Here ,
Feb 08, 2019

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Export pdf to docx: this product worked fine until today. I click the convert button. A blank white box opens, and no document gets converted and put in cloud. All my other docs are still there, no new ones will convert. I have mac mojave 10.14.2, and firefox quantum 65.

it jut started working again!!!! I think the issue was with Adobe though I phoned this morning and they couldn't wouldn't see it that way and referred me to the online website as a workaround. I pointed out that this would work but that's not what I really wanted, i.e., to have to do two steps when only one had been required. that said, I'm very happy that all is now well again!!!

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Acrobat.com Cloud Storage, ExportPDF

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Export pdf to docx

New Here ,
Feb 08, 2019

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Export pdf to docx: this product worked fine until today. I click the convert button. A blank white box opens, and no document gets converted and put in cloud. All my other docs are still there, no new ones will convert. I have mac mojave 10.14.2, and firefox quantum 65.

it jut started working again!!!! I think the issue was with Adobe though I phoned this morning and they couldn't wouldn't see it that way and referred me to the online website as a workaround. I pointed out that this would work but that's not what I really wanted, i.e., to have to do two steps when only one had been required. that said, I'm very happy that all is now well again!!!

TOPICS
Acrobat.com Cloud Storage, ExportPDF

Views

242

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Feb 08, 2019 0
Adobe Employee ,
Feb 10, 2019

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Hi Mlc,

Thanks for the additional information.

Seem that you have been using your service online via web browser Adobe Document Cloud ? You may use a different web browser and

try converting the document through that.

Also, use free Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions  and try exporting the document through it and see if that go through.

Reference Link: Using Adobe Export PDF

Regards,

Akanchha

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Feb 10, 2019 0
New Here ,
Feb 14, 2019

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I have the desktop version and have the same issue. It was working until 2/13/19 and I can no longer export PDF to word docx. I'm on Mac Sierra 10.12.6 further, I cannot log into my Adobe cloud....nothing happens when I hit sign in. I have the annual prepaid export PDF plan as well.

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Feb 14, 2019 1
New Here ,
Feb 14, 2019

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it jut started working again!!!! I think the issue was with Adobe though I phoned this morning and they couldn't wouldn't see it that way and referred me to the online website as a workaround. I pointed out that this would work but that's not what I really wanted, i.e., to have to do two steps when only one had been required. that said, I'm very happy that all is now well again!!!

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Feb 14, 2019 2
Adobe Employee ,
Feb 14, 2019

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Hey Jdpltd,

This is great to hear that you have managed to figure out the solution to this problem. It could be an intermittent issue that has got fixed automatically.

Let us know if there is any further assistance is required.

-Akanchha

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Feb 14, 2019 1
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