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Internet connection error in Adobe Reader

Community Beginner ,
Sep 22, 2017

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I have internet connection but Adobe keeps saying I don't .. even try to redownload Adobe reader and can't do that as it says I have no internet...

I'm at a loss to why this is happening but I wanted to sign a doc.. and send it today Well that's not going to happen... The servers for Adobe must be Junk is all I can say.

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Internet connection error in Adobe Reader

Community Beginner ,
Sep 22, 2017

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I have internet connection but Adobe keeps saying I don't .. even try to redownload Adobe reader and can't do that as it says I have no internet...

I'm at a loss to why this is happening but I wanted to sign a doc.. and send it today Well that's not going to happen... The servers for Adobe must be Junk is all I can say.

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Sep 22, 2017 1
Adobe Employee ,
Sep 22, 2017

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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I have been to this and it did Nothing.. I hope they can send it in word as I can use it without the You don't have internet..Brother..

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Sep 22, 2017 0
Adobe Employee ,
Sep 22, 2017

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Hi Barrett,

If you have tried all the steps from the above-shared link, then please disable Security software installed, and check.

If the issue still persists, Connect the computer to a different network envoirnemt or to your cell phone network, then for Windows machine: Create a new Admin user profile and

And if possible, for Windows machine: Create a new Admin user profile and check.

For Mac machine: Enable the root account and check.

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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I'm not a computer geek... but my concern is that if I do as you say.. won't other Programs that also use Admin profile stop working  now if I change it?? That would be a nightmare if all my programs stop working but I could use Adobe. I like the idea of removing Adobe someway and installing so it recognizes My admin profile... Tell me why my thinking is astray.

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Sep 22, 2017 0
Adobe Employee ,
Sep 28, 2017

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Hi Barrett,

If you run the Acrobat in Admin profile, it will not affect any other programs. Or working in Admin profile will not affect any other  programs.

If the Adobe is working in the Admin profile, you might have to repair the User profile or have to update/repair the operating system.

Check for any pending updates of the operating system.

Hope this helps.

Regards,

Anand Sri.

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Sep 28, 2017 1
Community Beginner ,
Oct 01, 2018

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I got the same problem. It occurred immediately after I installed the Adobe Acrobat Reader software update today, 10-1-18. I uninstalled the Acrobat Reader and my internet connection came back on right away. I am unlikely to reinstall Acrobat Reader if this problem cannot be resolved by Adobe.

Have you resolved this issue?

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Oct 01, 2018 1
Community Beginner ,
Oct 01, 2018

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I got the same problem. It occurred immediately after I installed the Adobe Acrobat Reader software update today, 10-1-18. I uninstalled the Acrobat Reader and my internet connection came back on right away. I am unlikely to reinstall Acrobat Reader if this problem cannot be resolved by Adobe.

Have you resolved this issue?

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Oct 01, 2018 0
Adobe Employee ,
Oct 02, 2018

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Hi jennyl,

Sorry for the trouble you are facing with Reader. Could you try rebooting the machine once after installing update for Reader and check if you are still facing issue with the internet connection?

To download Reader visit this link: https://get.adobe.com/reader/enterprise/

Let us know if you need any help.

Shivam

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Oct 02, 2018 0
Community Beginner ,
Oct 02, 2018

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I did reboot my computer twice. Immediately after the update installation, and another time to see if it would allow for Internet connection again. When the reboot failed, I searched for this problem online and found this post but the problem that Barrett experienced remained unresolved. I decided to test to see if the software update caused the loss in Internet connection by completely uninstalling Adobe Acrobat Reader from my computer. My internet connection came back on right away so I know the software update caused the problem.

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Oct 02, 2018 0
Adobe Employee ,
Oct 03, 2018

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Hi jennyl,

Could you please confirm Reader's version and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

-Shivam

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Oct 03, 2018 0
New Here ,
Oct 16, 2018

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Hi there,

I also have a similar problem after installing Adobe Reader inn my MAC. Although my MAC is connected to the internet, Adobe says it is not. Please help!

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Oct 16, 2018 0
Community Beginner ,
Oct 16, 2018

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Please note it was the software update for Reader installed on Oct. 1, 2018 that caused the user's WiFi to disconnect. WiFi came on as soon as I uninstalled Reader in its entirety.

I installed Reader today, along with the software update. This time, my WiFi is unaffected. It's about two weeks after I experienced the issue.

Again, please note that it was the Reader software update I installed on October 1, 2018 that caused the WiFi disconnection error.

If anyone gets a WiFi disconnect after installing a Reader update, completely uninstall Reader and watch how WiFi returns. Then find and install the latest Reader app to see if it allows WiFi to remain connected. So far so good. Hopefully, Adobe will do better next time with any Reader updates.

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Oct 16, 2018 1
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