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carolm123
carolm123
Participant
February 14, 2019
Question

Problems editing pdfs in Internet Explorer...

  • February 14, 2019
  • 1 reply
  • 525 views

I have been using DC to share pdfs for review. Those who open the link through Internet Explorer will mark up changes, but when they attempt to post their change receive the following message: We are unable to post your comment, please try again.

I have instructed them to open in Firefox or Chrome, and they have no problems. Is there a fix to this? Would love to know if anyone else is having this problem.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 15, 2019

    Hi Carolm, 

    Looking at the description given above, seems only IE is causing trouble adding the review to the document. In this case there might be a compatibility issue with the IE, could you please confirm the exact version of IE they are working on?

    Their browser might need to be required a rest or ask them to check after deleting cache and cookies.  https://support.microsoft.com/en-us/hub/4230784/internet-explorer-help

    Also, ask them to please check if there is any internet security setting that's blocking the web browser to save changes.

    Regards,

    Akanchha

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