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jimw99935648
Participant
May 17, 2019
Answered

There was an error opening this document

  • May 17, 2019
  • 1 reply
  • 3435 views

PDFs stored in my Cloud Storage location some won't open and come up with a message 'There was an error opening this document. The requested file operation failed because the storage policy blocks that type of file. For more information, contact your system administrator.' I have spoken to Box.com and they have looked at it and say it is an Adobe problem

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi there,

    Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Does this message comes up only when accessing the file stored in Document Cloud?       

    Try the following troubleshooting steps to see if that makes any changes:

    1- Clear the cache and cookies of the web browser or try with a different web browser than the current one. Use the URL Adobe Document Cloud

    2- Turn-Off internet security software for a while and try opening the document cloud website again.

    [Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

    3- For testing, use Adobe Reader desktop application and see if that lets you access Document Cloud files and Export them.

    4- If nothing works, then connect to a different network (hotspot or other wi-fi) and check back.

     

    We would be looking forward to hear the update from you.

    Thanks,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    May 21, 2019

    Hi there,

    Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Does this message comes up only when accessing the file stored in Document Cloud?       

    Try the following troubleshooting steps to see if that makes any changes:

    1- Clear the cache and cookies of the web browser or try with a different web browser than the current one. Use the URL Adobe Document Cloud

    2- Turn-Off internet security software for a while and try opening the document cloud website again.

    [Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

    3- For testing, use Adobe Reader desktop application and see if that lets you access Document Cloud files and Export them.

    4- If nothing works, then connect to a different network (hotspot or other wi-fi) and check back.

     

    We would be looking forward to hear the update from you.

    Thanks,

    Akanchha

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