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Participant
June 29, 2017
Question

Unable to use Acrobat due to "No Internet Connectivity"

  • June 29, 2017
  • 1 reply
  • 3660 views

I'm unable to export PDFs - keep getting a message that asks me to connect my computer to the Internet and try again... I have no connectivity issues.  I did try accessing  https://cloud.acrobat.com/, but I get a message that says the link is 'Currently Unavailable."  I have Adobe Acrobat Reader DC.

Help?

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    1 reply

    Karl Heinz  Kremer
    Community Expert
    Community Expert
    June 29, 2017

    The link works for me. The link to get directly to ExportPDF is this: http://cloud.acrobat.com/exportpdf - and it also works for me (I just checked while I was typing this). The service may not be available in the geographical region you are located. For issues with Adobe's online services, you may want to get in touch with Adobe's support: http://helpx.adobe.com/contact.html (don't use any of the "Forum" options, otherwise you will end up here again) - Only Adobe's support knows of potential problems with services being down or not available for certain reasons. The trick is to pick the right product to get help for. The selection of products you are presented with depends on what products or services you use, because of that I cannot tell you what the option of ExportPDF is called (I don't see that in the list I am getting - ExportPDF is part of my Acrobat DC subscription, so it's not listed separately).

    Participant
    June 29, 2017

    Thank you Karl - unfortunately when I called Customer Support I was told that they aren't trained to help with online services, and they routed me back to forums.  Hopefully a member of Adobe's 'dedicated task force' will reply and resolve this issue.

    Karl Heinz  Kremer
    Community Expert
    Community Expert
    June 29, 2017

    Your question got moved to a more appropriate forum: "Document Cloud PDF Services" is specifically about issues with ExportPDF/PDF Pack, whereas the forum you first posted in is about Acrobat/Reader problems.